Hospitality Services Supervisor

Larga is a residence for guests travelling from Nunavut while tending to their medical needs. Our mission is to provide a home-away-from-home managed by staff who are welcoming, friendly, approachable, trustworthy, caring, and have a strong desire and willingness to assist guests with their needs throughout the duration of their stay with us. We are seeking an experienced and services focused Hospitality Services Supervisor to oversee day-to-day hospitality operations and help ensure a welcoming, safe, and professional environment for our guests and staff.

The successful candidate will provide hands-on leadership to the hospitality team, coordinate daily service activities, maintain high standards of cleanliness and customer service, and support efficient operations. This position is ideal for someone who enjoys leading people, solving problems, and delivering excellent guest experiences.

Responsibilities:

• Ensure all guest rooms, hallways, stairwells, washrooms and all common areas are throroughly cleaned.
• Supervise, support, and provide day-to-day direction to hospitality services staff.
• Coordinate staff schedules, workloads, and daily operational priorities.
• Train and coach employees on service standards, procedures, workplace safety and customer service.
• Maintain accurate inventory levels, monitor stock usage, and order supplies as required.
• Monitor the quality of hospitality services and ensure established standards are consistently met.
• Respond professionally to guest questions, concerns, and service requests.
• Conduct routine inspections of guest service areas and address deficiencies promptly.
• Ensure compliance with health, safety, sanitation, and organizational policies and procedures.
• Work collaboratively with other departments to provide efficient and coordinated services.
• Perform other related duties as required.

Qualifications:

• Knowledge of Indigenous languages/culture is an asset.

• Must have 2 years experience in housekeeping along with previous supervisory or team-lead experience

• Strong leadership and communication

• Ability to work independently and as part of a team

• Basic computer and administrative skills

• Able to read, write, comprehend and speak English fluently.

• Must be able to successfully pass a medical clearance and criminal record check

The following certifications must be maintained either annual or as each expires;

• WHMIS Certification
• Emergency Response Training
• Fire Extinguisher Training
• First Aid/CPR

What we offer:

Full Benefits - Medical, dental, and vision afer 3 months

Company RRSP Contributions - we invest in your future after 6 months

Wellness Credits - Supports your physical and mental well-being

Discounted Staff Meals - Enjoy nutritious home-cooked meals at a reduced price

Supportive Work Environment - Strong team culture where your contributions are valued

Meaningful work - Make a real impact in the lives of guests navigating medical travel

To Apply:

Please submit your resume and cover letter.

We thank all applicants for their interest; however, only candidates selected for further consideration will be contacted.

Larga Kitikmeot is committed to providing an inclusive and respectful workplace. We welcome applicants of all backgrounds and strongly encourage Nunavut Inuit Beneficiaries and Indigenous applicants to apply.