HOSPITALITY SUPERVISOR

About the role

Pho Saigon is looking for an experienced Hospitality Supervisor to lead our floor team and make sure every guest gets warm, fast, and consistent service.

You will run daily shift operations, coach and motivate our crew, and be the go-to person when things get busy or a guest needs attention. You report directly to the Restaurant Manager / Owner.

Key responsibilities

Team leadership

• Supervise service crew during shifts: assign stations, run pre-shift briefings, and keep the team on track during peak hours
• Coach, train, and give regular feedback to crew members, including onboarding new hires
• Handle attendance, tardiness, and basic discipline issues fairly and consistently
• Prepare and adjust crew schedules with the manager

Guest experience

• Make sure service standards are followed at every table, from greeting to payment
• Handle guest complaints and concerns calmly and resolve them on the spot
• Monitor table turnover, waiting times, and service speed

Operations

• Open and close the restaurant, including cash handling and end-of-day reports
• Check cleanliness, food safety, and sanitation standards on the floor
• Monitor stock of front and back-of-house supplies and report inventory needs
• Coordinate with the kitchen to keep orders flowing smoothly
• Report daily sales, issues, and incidents to the manager

Qualifications

Must have

• At least 2 years of supervisory experience in a restaurant, café, or food service setting (casual dining or QSR preferred)
• Proven experience leading and coaching a team of service crew
• Strong communication skills in English and Filipino
• Experience handling guest complaints and high-volume peak hours
• Basic cash handling and reporting skills
• Willing to work shifts, weekends, and holidays

Nice to have

• Graduate of Hotel and Restaurant Management (HRM), Hospitality Management, or a related course
• Food Safety or sanitation training certificate
• Experience with POS systems and inventory monitoring
• Familiarity with Vietnamese or Asian cuisine

The kind of person we want

• Leads by example and is hands-on on the floor
• Calm under pressure and fair with people
• Takes ownership and solves problems without waiting to be told

Pay: Php25,000.00 - Php30,000.00 per month

Benefits:

• Employee discount
• Paid training

Ability to commute/relocate:

• Santa Rosa City, Laguna: Reliably commute or planning to relocate before starting work (Preferred)

Work Location: In person