Hospitality Trainer

About the role

We are looking for an in-house housekeeping trainer who will be the custodian of quality and standards of our cleaning professionals on the platform. This person will be reporting to the General Manager, and is expected to work on core operational tracks and strategic projects to improve the supply ecosystem. You will get to experience both diving deep into data to break down problems and deliver insights, while also working hands-on to ensure best-in-class execution and deployment of your own projects.

Key responsibilities

• Selection and training of professionals
• Counselling and re-training of professionals
• Creation of online training materials
• Leveraging on tech to improve overall pro communication & quality
• Collaborating with business teams on strategic initiatives

About you

• Singaporean/PR
• A Bachelor's degree is preferred
• Minimum 2 years' experience in housekeeping industry
• Strong communicator and can articulate POV clearly
• Strong bias for action, willingness to execute and hustle to get the job done
• Previous experience in managing some data
• Resilient
• Ability to think out of the box
• Execute at a fast pace
• Strong ownership

About us

At Urban Company, we are changing the way the world experiences home and personal services. We have made the experience of buying these services as easy as getting food delivery - select, schedule, book on an app and a high-quality professional comes to you to provide a standardized, high quality and fixed price service. Since our launch in 2014, we have built a network of 78,000+ trained service professionals and served over 13 million customers across major metropolitan cities of Singapore, India, UAE and KSA.

Urban Company's vision is to empower 1 million+ service professionals to become entrepreneurs. Through providing standardized branding, training and consumables, Urban Company aims to help service professionals become more organized and multiply their earnings by at least 1.5 to 2x. Urban Company currently serves approximately over 2,000,000 customers every month worldwide, for a variety of their home services needs across cleaning, beauty and wellness.

We launched UC in Singapore at the beginning of 2020 and have been growing consistently since then. Our services range from Home Cleaning, AC Repairs and Servicing to Beauty and Wellness services at home. Over the last 6 years we have built a consumer loved business with one of the best retention cohorts across UC. Amongst the fastest growing businesses at UC, the SG business is poised to scale to greater heights.

Benefits

• Further your career in a publicly listed organization
• Leverage on your hospitality knowledge while building business acumen
• Hone your experience in leading data-driven core projects
• Chance to interact with key senior leaders of the business