Hospitality Trainer

Job Description: Hospitality Trainer

Company: Bhaskar Group
Position: Hospitality Trainer
Department: Learning & Development / Hospitality Operations
Location: Dehradun
Reporting To: HR Head / Head of Operations

Job Purpose

The Hospitality Trainer will be responsible for developing and delivering effective training programs to enhance employees’ hospitality skills, service standards, guest handling, communication, and professional conduct. The role will work closely with operational teams to ensure consistent service quality and a strong guest experience across Bhaskar Group.

Key Responsibilities

• Design and conduct training programs for hospitality and customer-facing employees.
• Conduct induction and orientation programs for new employees.
• Train employees on guest service, hospitality etiquette, grooming, communication, and professional behaviour.
• Develop training modules based on organizational SOPs and service standards.
• Conduct practical demonstrations, role plays, workshops, and on-the-job training.
• Identify training needs through employee performance reviews and operational observations.
• Conduct regular refresher and skill-development training.
• Evaluate employees through assessments, practical demonstrations, and feedback.
• Work with department heads to identify service gaps and implement corrective training.
• Maintain training calendars, attendance records, assessment reports, and training documentation.
• Measure training effectiveness and recommend improvements.
• Support management in developing a strong service-oriented culture.
• Stay updated with current hospitality trends, customer expectations, and industry best practices.
• Travel to different group locations/properties for training whenever required.

Areas of Training

• Guest Service Excellence
• Front Office & Guest Relations
• Food & Beverage Service
• Housekeeping Standards
• Grooming & Personal Presentation
• Communication & Soft Skills
• Telephone and Email Etiquette
• Complaint Handling and Service Recovery
• Upselling and Cross-selling
• Hospitality SOPs
• Hygiene and Safety Standards
• Teamwork and Professionalism
• Leadership and Supervisory Skills

Candidate Profile

Education:

• Bachelor's degree/Diploma in Hotel Management, Hospitality Management, Tourism, or a related field.
• Training & Development certification will be an added advantage.

Experience:

• 3–7 years of experience in hospitality operations, training, or learning & development.
• Experience in hotels, restaurants, resorts, clubs, or other customer-service organizations preferred.
• Candidates with strong hospitality operations experience and good training/facilitation skills may also be considered.

Required Competencies

• Excellent communication and presentation skills.
• Strong knowledge of hospitality operations and service standards.
• Excellent facilitation and public-speaking abilities.
• Ability to coach, mentor, and motivate employees.
• Strong interpersonal and relationship-building skills.
• Good understanding of SOP implementation.
• Strong observation and problem-solving abilities.
• Proficiency in MS Office/Google Workspace.
• Professional appearance and grooming.
• Willingness to travel between group locations as required.

Key Performance Indicators

• Training completion and attendance.
• Improvement in employee performance and service standards.
• Training assessment results.
• Employee and management feedback.
• Improvement in guest/customer service scores.
• Reduction in service-related complaints and operational errors.
• Compliance with hospitality SOPs.

Personal Attributes

• Passionate about hospitality and service excellence.
• Energetic, confident, and approachable.
• Patient and effective in coaching employees.
• Professional and well-groomed.
• Adaptable and comfortable working with employees at different levels.
• Strong commitment to continuous learning and development.

Feel free to share your CV at [email protected]

Pay: ₹20,000.00 - ₹25,000.00 per month

Work Location: In person