Host - 980 Prime

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES:

• Extend a warm greeting to restaurant guests upon their arrival, accompanied by a genuine smile and a positive attitude.

• Manage the guest flow by handling reservations, assigning tables, and ensuring efficient seating arrangements.

• Acquire the skill of calculating and providing accurate wait times, along with keeping guests informed about their table status.

• Escort guests to their designated tables, present menus, and assist with seating preferences, accommodating special seating requests when feasible.

• Maintain the cleanliness and organization of the FOH area, including the host station and waiting area.

• Foster communication with both servers and kitchen staff to ensure a smooth, coordinated, and equitable seating process, preventing servers from becoming overwhelmed or underseated.

• Engage with guests, anticipate their needs, and respond promptly to inquiries or concerns.

• Well-versed in the menu, daily specials, and restaurant promotions to provide accurate information to guests.

• Address guest complaints or issues professionally or escalate them to the manager when necessary.

• Assist in managing reservations and overseeing the waitlist.

• Collaborate closely with the restaurant team to deliver exceptional customer service and satisfaction.

• Monitor and optimize table turnover for smooth and efficient service.

• Maintain a professional and polished appearance, adhering to the restaurant's grooming and dress code standards.

• Uphold rigorous standards of cleanliness and hygiene throughout the restaurant.

• Regular and reliable attendance is a fundamental requirement of this position. Employees are expected to be punctual and consistently present during their scheduled work hours to ensure the effective and efficient operation of the business.

• Wears and maintains all uniforms properly, including nametag. Must wear a gaming license if in possession of one.

• Perform all duties in compliance with safety standards, health standards, the Colorado Limited Gaming Act, and internal policies and procedures. Complies with established security policies and procedures.

• Completes sidework, balances drawer at shift end, and assists bussing tables as needed.

• Maintains alertness for the performance of duties and a general awareness of restaurant operations at all times. Keeps the supervisor informed of any concerns.

• Performs other duties, including special projects, as needed and directed.

QUALIFICATION REQUIREMENTS: Strong organizational and multitasking abilities to manage high-volume situations efficiently. Ability to remain composed and composed under pressure, ensuring excellent service even during busy periods. Previous experience in a customer service role, preferably within a restaurant or hospitality setting. A positive and friendly demeanor. Flexibility in terms of working evenings, weekends, and holidays, adhering to the restaurant's schedule.

EDUCATION AND/OR EXPERIENCE: High school diploma or equivalent. One (1) or more years in a customer service role, preferably within a restaurant or hospitality setting. Preferred two (2) or more years of recent and related experience performing as a host/hostess, preferably within a hospitality, restaurant or gaming environment.

CERTIFICATES, LICENSES, REGISTRATIONS: Successful completion of Bloodborne Pathogens and hazardous material training is preferred.

OTHER SKILLS/ABILITIES: Exceptional interpersonal and communication skills to interact effectively with both guests and fellow team members. Familiarity with restaurant operations and reservation systems is advantageous.

PHYSICAL DEMANDS: Essential duties involve performing physical exertion, including constant brisk walking, climbing stairs, crouching, stooping, bending, stretching, reaching, pushing, kneeling, squatting, and standing for an entire work shift with standard breaks. Essential duties may require lifting trays containing beverages and food and lifting up to 30 pounds to stack, store, or move bar, kitchen, restaurant, or general office supplies and equipment. Essential duties involve a flexible work week with additional hours routinely required, working any day of the week, any shift of the day.

COMPENSATION AND BENEFITS:

$20.00+ an hour based on experience

Full House Resorts offers all full-time employees and eligible family members a comprehensive and valuable benefits program that includes medical, dental, vision, life, disability, FSA, 401k retirement plan which includes a matching contribution after one (1) year of service, a generous paid time off program, free transportation from Colorado Springs, Woodland Park and Pueblo, free local gym membership, tuition reimbursement, fabulous resort perks, and more.

Experience

Preferred

• One (1) or more years in a customer service role, preferably within a restaurant or hospitality setting. Preferred two (2) or more years of recent and related experience performing as a host/hostess, preferably within a hospitality, restaurant or gaming environment.

Behaviors

Preferred

• Team Player: Works well as a member of a group
• Enthusiastic: Shows intense and eager enjoyment and interest
• Dedicated: Devoted to a task or purpose with loyalty or integrity

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.