Host - Arboretum

Title: HOSTPERSON - Arboretum

Reports to: Restaurant Manager

Summary of Position: Host
As a Host, your main responsibility is to warmly welcome and greet guests upon their arrival at the restaurant. You will also be in charge of managing the efficient seating of guests to ensure their needs and preferences are met.

Duties & Responsibilities:
Warmly greet all guests as they arrive at the restaurant.
Whenever possible, open the front door for guests entering or leaving.
Manage reservations and walk-ins to seat as many people as possible.
Maintain a seating chart and arrange staggered seating when needed.
Work closely with servers as a team to ensure smooth operations.
Record guest names and party sizes when immediate seating is limited.
Politely find guests when a table becomes available.
Provide guests with estimated waiting time.
Accommodate special seating requests whenever possible.
Seat guests based on their preferences and balance customer flow in service stations.
Offer menus, place settings, and inform guests of their server's name upon seating.
Inspect tables for proper presentation and completeness.
Relay messages or hand off chits to servers and buspersons as needed.
Thank guests as they leave and invite them to return.
Qualifications:
Previous host experience of at least 1 year is required.
Ability to work in a standing position for long periods of time (up to 5 hours).
Excellent communication skills, both clear and effective.
Exceptional grooming habits.
Must have an outgoing personality and a warm, friendly demeanor.