Host

Description:

The role of the host is to lead the excitement of the Railyard Gaming + Gastropub experience, from the first impression to the last impression, through seating in the dining room, communicating with serving staff, bussing and cleaning. He/she will understand the culture of the concept, and be able to expressively educate all guest inquiries. The Conductor will maintain professionalism in a positive environment, and uphold the quality standard of our service to ensure guest satisfaction. He/she will assist in the safety of our guests by utilizing all safety guidelines and policies to ensure guest safety and satisfaction.

Duties include but are not limited to...

• Multitask with a sense of urgency, while maintaining consistency and accuracy
• Ensure guest safety by following all required safety processes and protocols
• Anticipate guest perception / needs
• Ensure proper usage of RHC equipment (IPad, card readers, Venue Valet touch screens)
• Answer phones with professionalism, effectively addressing guest questions and concerns.
• Answering phones and communicating with servers in regards to large parties.
• Giving guests accurate wait time estimates, setting up a waitlist.
• Know and communicate Railyard menu specials.
• Work with guests on website accessibility issues and general website troubleshooting
• Engage in professional communications with staff and guests
• Assist guests with knowledge of arcade directions.
• Providing customers with menus and answering any initial questions they may have.
• Optimizing seating at different tables to ensure even workload for wait staff.
• Mark the table in the RailYard that has been occupied on the floor plan, reset when tables are cleared.
• Greeting customers as they walk into the restaurant, Helping guests and guiding them to their table.
• Accommodates any special needs to guests, i.e. boosters, highchairs, disabilities.
• Effectively seat guests in RailYard to balance workload for RailYard Reps
• Communicate via walkie with Expediting Dept for assistance when needed
• Must adhere to liquor laws and alcohol policies
• Pre-bus and keep up with overall cleanliness of RailYard.
• Maintain facility cleanliness inside and out, including debris in walk ways, re-setting, restrooms, lobby and patio
• Complete side-work as assigned
• Review bathroom cleanliness each time you use it (per training guidelines), and per assigned duties
• Trash removal
• Teamwork, assisting with all other departments as needed.
• Perform other duties as assigned

Experience and Education:

• Basic math skills
• Must obtain Title 4 certification and Food Handlers Card within 30 days of hire.
• No previous experience necessary
• Prior Hosting experience is a plus

Requirements:

Physical Requirements

• Frequently stoop, kneel, crouch, or crawl.
• Regularly: stand, walk, climb stairs, balance;
• use hands to grip, handle, feel, reach;
• talk and hear;
• lift 25 pounds at waist or shoulder level.