Henderson Sport & Social

Host

Property Overview

Henderson Sport & Social is a state-of-the-art, 180,000-square-foot destination opening in Henderson, Nevada. The facility is designed to become a premier destination for youth and adult sports, recreation, fitness, dining, and family entertainment while serving as a gathering place for the local community.

Our facility features basketball, volleyball and pickleball courts, indoor turf fields, bowling, a dual-level laser tag arena, Krazy Darts, miniature golf, arcade games, a full-service restaurant and bar, fitness center, Child Watch, and flexible event spaces capable of hosting birthday parties, tournaments, corporate outings, and community celebrations.

Managed by KemperSports, Henderson Sport & Social proudly embraces the Core True Service philosophy:

• Be Genuine, Helpful, and Friendly
• Service is a Team Sport
• To the Guest, Everything Matters
• Customer Happiness is Everything
• My Attitude is My Responsibility

Position Summary

Hosts create exceptional first and lasting impressions by welcoming every guest with genuine hospitality and ensuring a smooth, organized dining experience from arrival to departure.

This position anticipates guest needs before they are asked, manages restaurant flow, seating, reservations, and waitlists, while supporting the restaurant through cross-training, food running, and facility knowledge. Hosts help create memorable guest experiences by confidently answering questions and introducing guests to everything Henderson Sport & Social has to offer.

What Success Looks Like

• Create exceptional first and lasting impressions for every guest.
• Maintain organized seating, waitlists, and balanced server rotations.
• Support restaurant operations through cross-training and teamwork.
• Demonstrate menu knowledge while confidently answering guest questions and recommending food, beverages, promotions, and facility offerings.
• Communicate effectively with servers, bussers, food runners, kitchen staff, and leadership.
• Lead by example through professionalism, accountability, and Henderson Sport & Social's Core True Service philosophy.

Essential Duties & Responsibilities

Responsibilities include, but are not limited to:

• Welcome and acknowledge every guest immediately with a genuine, friendly greeting. When assisting another guest, promptly acknowledge new arrivals and communicate that you will be with them shortly.
• Operate the POS and reservation management system while managing reservations, waitlists, guest notifications, quoted wait times, and seating assignments.
• Escort guests to their tables while accommodating seating preferences, ADA requests, and operational needs whenever possible.
• Anticipate guest needs by ensuring tables are properly prepared, adjusting place settings as needed, and introducing daily specials or seasonal features.
• Maintain awareness of restaurant flow by monitoring table availability and communicating with servers and bussers to ensure efficient seating rotations.
• Resolve simple guest concerns whenever possible while recognizing when leadership support is needed.
• Cross-train as a Food Runner and assist with to-go orders to develop menu knowledge. Cross-train in Guest Services and the Redemption Counter to support facility operations as business needs require.
• Maintain a clean, organized, and welcoming entrance, host stand, waiting area, menus, and surrounding guest areas throughout each shift.
• Assist with opening, closing, cleaning, restocking, and additional operational duties as assigned.
• Remain productive during slower business periods by proactively supporting restaurant and facility operations.

Qualifications

Minimum Qualifications

• Must be at least 16 years of age.
• Ability to operate a POS and reservation management system or willingness to learn.
• Excellent communication and guest service skills.
• Ability to work evenings, weekends, holidays, and special events.
• Positive attitude with a passion for hospitality and teamwork.

Preferred Qualifications

• Previous restaurant, hospitality, retail, or guest service experience.
• Working knowledge of food and beverage menus.
• Ability to multitask and remain organized in a fast-paced environment.

Physical Requirements

• Stand and walk for extended periods throughout the shift.
• Frequently lift and carry up to 30 pounds.
• Occasionally lift or move up to 50 pounds with assistance when necessary.
• Bend, kneel, reach, and move efficiently throughout the restaurant.
• Work in a fast-paced hospitality environment while maintaining a professional appearance.

Reports To

Food & Beverage Director

Classification

• Part-Time
• Non-Exempt

Kemper Sports Management is an Equal Opportunity Employer

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.