Host

Position Overview

Fabbrica Thornbury is seeking a polished, personable, and detail-oriented Host to serve as the first and last point of contact for our guests. Reporting to the Front of House Manager, the Host is responsible for creating a warm, professional, and seamless arrival and departure experience that reflects the standards of our restaurant. This is a part-time evening position ideally suited to a candidate who thrives in a fast-paced, guest-focused environment and takes pride in first impressions.

Key Responsibilities

Guest Arrival & Seating

• Greet all guests warmly and promptly upon arrival, providing a welcoming first impression consistent with the restaurant's brand and service standards.
• Manage the reservation book and waitlist accurately using the restaurant's reservation/POS platform, balancing table turns with guest wait-time expectations.
• Seat guests efficiently and strategically, considering server section rotation, party size, and special seating requests, including accessibility needs.
• Present menus and communicate any relevant service information (specials, timing, allergen notices) at the point of seating.

Communication & Coordination

• Answer incoming telephone calls promptly and professionally; take accurate reservations and respond to general guest inquiries.
• Liaise continuously with servers, management, and kitchen staff to ensure smooth table flow and timely communication of guest needs.
• Manage guest concerns or complaints at the door with tact and professionalism, escalating to a manager where required.
• Assist with take-out or to-go order coordination as needed.

Front of House Standards

• Maintain the cleanliness, organization, and presentation of the host stand, entrance, waiting area, and menus at all times.
• Monitor dining room capacity and pacing throughout service to support consistent guest flow.
• Uphold professional grooming and uniform standards in line with company policy.
• Support opening and closing side-work duties relevant to the host position as assigned by management.

Health, Safety & Compliance

• Follow all workplace health and safety procedures in accordance with the Occupational Health and Safety Act (OHSA).
• Report any safety hazards, incidents, or accessibility barriers to management immediately.
• Adhere to all company policies regarding guest privacy, data handling of reservation information, and workplace conduct.

Qualifications & Requirements

• Prior experience in a host, guest services, or front-of-house hospitality role is an asset, though motivated candidates new to the industry are welcome to apply.
• Excellent verbal communication skills and a friendly, professional demeanour.
• Strong organizational skills with the ability to multitask and remain composed during high-volume service periods.
• Comfort using, or willingness to learn, restaurant reservation and point-of-sale (POS) systems.
• Availability to work evenings, weekends, and holidays as required by the restaurant's operating schedule.
• Must be legally entitled to work in Canada.

What We Offer

• A dynamic, team-oriented work environment within a respected culinary establishment.
• On-the-job training and mentorship from experienced Front of House leadership.
• Opportunities for advancement within Front of House operations.