Host

Benefits:

• Fun and Exciting Work Environment
• Culture & Community - engaging team events, monthly team recognition
• 401k, Roth IRA
• Financial Security - competitive salary, incentive bonus structure
• Generous Paid Time Off Policies
• Work-Life Balance - Flexible working schedule
• Health & Wellbeing - company sponsored health and vision insurance
• Professional Development

Role Purpose:
Overall, the role of a host or hostess at Uptown Alley is vital to creating a positive first impression, managing guest flow, and facilitating an enjoyable dining experience for guests. Their responsibilities encompass various tasks aimed at ensuring efficient operations and exceptional customer service in the front-of-house.

Key Responsibilities:

• Strategic and Financial Responsibilities
  • Upselling Opportunities
  • Table Optimization
• Operational Responsibilities
  • Waitlist Management
  • Reservation Management
  • Efficiency and Resource Allocation
• Customer Service Responsibilities
  • Customer Retention
  • Feedback and Improvement

Education & Qualifications:

• Certifications in food safety and sanitation, such as ServSafe or Safe Food Handling
• High School Diploma or Equivalent
• Physical Stamina and Endurance-ability to stand for long periods, lift heavy objects, and perform repetitive tasks in a hot and demanding kitchen environment

Experience:

• Desirable - Previous experience in a high volume restaurant

Skills & Competencies:

• Customer Service Skills
• Communication Skills
  Organizational Skills
• Desirable - Problem-Solving Skills
• Technological Proficiency
  • Guest Management Systems
  • Desirable - POS Systems

Personal Qualities:

• Self starter- driven and motivated work ethic, the ability to be resilient, the ability to be adaptable, empathy, ability the strategic thinker, collaborative, customer focused, results-driven.

Languages:

• English
• Desirable - Spanish

Department: Operations/Culinary
Location: On-Site
Travel Required: No
Working Pattern: Monday-Friday, Weekends, Nights, Holidays
Reports To: General Manager/AGM
Collaborates With: Management team, Administrative support
Supports & Engages With: FOH, BOH