Host

As a Host, you will be the first point of contact for our guests, providing a welcoming atmosphere and managing the flow of the restaurant. Your role is crucial in setting the tone for an enjoyable dining experience.

Key Responsibilities:

• Complete Colonial House menu training.
• Welcome guests to the restaurant in a pleasant manner.
• Provide accurate wait times and monitor waiting lists.
• Manage reservations as needed.
• Escort customers to assigned dining or bar areas.
• Provide menus and children’s menus.
• Coordinate with bussers and servers about available seating options via headset.
• Maintain a clean reception area.
• Cater to guests who require extra attention (e.g., children, elderly).
• Answer incoming calls and address customer queries.
• Buss tables as needed.
• Thank customers upon their departure.
• Collaborate with other restaurant servers and kitchen staff.
• Address complaints or problems with a positive attitude.
• Alert management of guest concerns or issues immediately.
• Process cash and credit card payments.
• Maintain health and safety regulations within the dining room and kitchen.
• Take to-go orders and manage the to-go station as assigned.
• Perform assigned side work.
• Be a team player and assist with other duties as needed.

Requirements:

• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment.
• Strong organizational skills and attention to detail.
• Friendly and outgoing personality.
• Ability to handle customer inquiries and complaints gracefully.
• Flexibility to work evenings, weekends, and holidays.
• Physical stamina to stand, walk, and carry items for extended periods.
• Previous experience in a similar role is a plus but not required.