Host

Description:

The Maya Hotel

The place to stay. The place to work.

The Maya is seeking an energetic, personable, and guest-focused Host to join our Food & Beverage team. As the first point of contact for our guests, you will create a warm and welcoming atmosphere, ensuring every guest feels valued from the moment they arrive. Your positive attitude, excellent communication skills, and attention to detail will help set the tone for an exceptional dining experience.

The Host plays an important role in managing guest flow, coordinating reservations, maintaining the dining room's presentation, and supporting the service team to ensure smooth restaurant operations.

Responsibilities and Duties:

• Welcome and greet guests warmly upon arrival, creating a positive first impression.
• Manage guest seating, offer seating options when available, escort guests to their tables, and present menus.
• Coordinate reservations, maintain reservation records, and assist with arrangements for special functions and dining requests.
• Communicate guest needs, seating availability, and special requests to the service team and management.
• Read, maintain, and update the daily logbook to ensure effective communication between shifts and management.
• Maintain the proper setup, cleanliness, and presentation of the dining room and host stand.
• Monitor guest flow and wait times, keeping guests informed and comfortable during busy periods.
• Assist the Food & Beverage team with service-related duties as needed.
• Respond to guest questions and requests in a courteous, professional, and timely manner.
• Follow established safety procedures, use required protective equipment, and comply with applicable OSHA standards and workplace safety guidelines.
• Perform other related duties as assigned by management.

Requirements:

Qualification and Skills:

• High school diploma or equivalent preferred.
• Previous customer service or hospitality experience preferred.
• Strong interpersonal and communication skills.
• Friendly, professional demeanor with a genuine passion for guest service.
• Ability to multitask, stay organized, and remain composed in a fast-paced environment.
• Strong attention to detail and the ability to work effectively as part of a team.
• Flexibility to work a varied schedule, including evenings, weekends, and holidays.

Work Environment and Physical Requirements:

• Requires standing and walking for extended periods.
• Requires frequent bending, reaching, stooping, kneeling, or crouching as needed.
• Must be able to push, pull, and lift up to 35 pounds, with or without reasonable accommodation.
• Work schedule varies based on business needs and includes weekends and holidays.
• Must be able to work in a fast-paced restaurant environment while maintaining a welcoming and professional presence.

At The Maya, hospitality starts with you. Join our team and help create memorable experiences for every guest, one warm welcome at a time.