Host Homes Case Manager & Housing Navigation Program Lead

Qualifications & Requirements

• Bachelor’s degree in social work, psychology, human services, sociology, or a related field preferred. Relevant professional and lived experience may be considered in place of a degree.
• At least two years of relevant experience in case management, youth services, housing navigation, homelessness services, foster-youth services, or another related field preferred.
• Experience working with young adults affected by foster care, housing instability, trauma, poverty, or limited family support.
• Experience training, coordinating, supervising, or supporting volunteers preferred.
• Knowledge of housing searches, rental applications, budgeting, community resources, public benefits, and common barriers to housing.
• Ability to build supportive relationships while maintaining clear professional boundaries.
• Strong organization, communication, documentation, follow-through, and problem-solving skills.
• Ability to manage direct participant services, volunteer coordination, and administrative responsibilities within a part-time schedule.
• Ability to respond calmly and appropriately to conflict, crises, and sensitive situations.
• Ability to work collaboratively with participants, volunteers, hosts, staff members, and community partners.
• Personal qualities of integrity, credibility, reliability, creativity, and accountability.
• Genuine commitment to Finally Family Homes’ mission and the young adults we serve.
• Reliable transportation and the ability to travel locally for meetings or participant support, as needed.
• Availability to work onsite and accommodate scheduled participant or volunteer meetings within the employee’s established part-time schedule.

Essential Duties and ResponsibilitiesHost Homes Case Management

• Work closely with the Host Homes Program Manager to support the effective operation of the Host Homes Program.
• Conduct intake interviews, assessments, and program orientations with prospective participants.
• Help facilitate interviews between prospective hosts and participants to support thoughtful, appropriate, and ethical matches.
• Develop short-term service plans that address participants’ immediate needs.
• Work with participants to create individualized success plans addressing medium- and long-term goals.
• Provide ongoing case management using trauma-informed, strengths-based, motivational interviewing, and harm-reduction approaches.
• Help participants access housing, food, income, education, employment, healthcare, mental health services, benefits, and other community resources.
• Coordinate services with outside agencies and providers to support participants’ needs and reduce duplication of services.
• Maintain regular contact with participants and monitor progress toward identified goals.
• Support the resolution of concerns or conflicts involving participants and hosts.
• Provide crisis support as appropriate and follow organizational safety, reporting, and escalation procedures.
• Keep the Host Homes Program Manager informed of significant participant, host, or program developments, including safety concerns, conflicts, grievances, or accountability issues.
• Support participants as they prepare to transition from Host Homes into stable housing.

Housing Navigation Coach Program Leadership

• Lead the day-to-day implementation of the Housing Navigation Coach Program.
• Prepare approved participants for the program by assessing housing needs and barriers, reviewing program expectations, completing required worksheets, and confirming readiness to work with a coach.
• Train, match, and support volunteer Housing Navigation Coaches in coordination with the Volunteer Coordinator.
• Provide coaches with clear assignments, resources, and guidance while reinforcing confidentiality, professional boundaries, documentation, and safety requirements.
• Monitor participant and coach communication, assigned activities, housing-search progress, and program participation.
• Provide professional case-management support when participant needs or concerns exceed the volunteer coach’s role.
• Coordinate approved housing-related assistance, referrals, and limited follow-up after placement.
• Maintain accurate program records and track participant services, volunteer activity, housing applications, placements, and outcomes.
• Gather feedback, address program concerns, and recommend improvements to strengthen service delivery.

Volunteer and Program Coordination

• Coordinate with the Volunteer Coordinator on the recruitment, screening, onboarding, and retention of Housing Navigation Coaches.
• Participate in prospective coach interviews and help assess volunteers’ readiness for the role.
• Maintain appropriate boundaries between volunteer coaching and professional case management.
• Monitor coach performance and address incomplete work, communication concerns, or failure to follow program expectations.
• Assist with coach meetings, continuing education, and recognition activities.
• Help maintain current program handbooks, worksheets, training materials, procedures, and resource lists.

Documentation and Organizational Responsibilities

• Maintain timely, accurate, and complete participant files, assessments, service plans, case notes, referrals, and program records.
• Track participant enrollment, services, volunteer activity, housing applications, placements, and other required outcomes.
• Complete documentation needed for organizational, grant, and contract reporting.
• Protect participant confidentiality and follow all organizational policies, procedures, professional boundaries, and data-security requirements.
• Participate in staff meetings, case consultations, planning meetings, training, and other meetings as required.
• Assist with the development or facilitation of workshops and support groups for young adults.
• Represent Finally Family Homes professionally in collaborative networks, community meetings, and related events.
• Perform other related duties consistent with the responsibilities of the position.

Pay: $27.00 per hour

Expected hours: No more than 20.0 per week

Work Location: In person