Host / Hostess

1. Guest Reception & Seating

• Greet all guests warmly and professionally upon arrival, creating a welcoming and comfortable first impression.
• Seat guests to their tables efficiently while maintaining professionalism and hospitality standards.
• Respond to guest inquiries about menu, dining concept, events, or restaurant policies with clarity and enthusiasm.
• Ensure every guest feels acknowledged and well taken care of from arrival to seating.

2. Reservation & Queue Management

• Manage all reservations and waitlists using booking systems (phone, online platforms, and walk-ins).
• Handle guest preferences, special requests, and seating requirements with accuracy and care.
• Monitor guest flow and table turnover to minimize waiting time and optimize dining capacity.
• Coordinate real-time table availability with floor team.
• Maintain accurate reservation records and update guest status continuously during service.

3. Team Communication & Coordination

• Clearly communicate seating plans, guest notes, and special requests to all department.
• Notify all departments of VIP guests, large groups, birthdays, allergies, or dietary requirements.
• Coordinate with Service Team to ensure smooth floor pacing and station balance.
• Support dynamic adjustment of seating plans during peak service periods.
• Participate in pre-shift briefings to align the team on reservations, guest flow, and special events.

4. Front Desk & Ambience Oversight

• Maintain a clean, organized, and professional reception, podium, and waiting area at all times.
• Ensure hostess tools (menus, reservation systems, guest materials, etc.) are fully stocked and operational.
• Uphold Eat & Cook Villa’s ambiance, brand standards, and entrance presentation.
• Monitor lighting, music feel, and front-of-house presentation to ensure guest comfort and consistency.

5. Guest Relations & Service Support

• Maintain a positive, approachable, and calm attitude when handling guest concerns or feedback.
• Collect guest feedback and preferences and communicate insights to management for improvement.
• Support service team during peak periods (drink running, table setup, basic assistance when required).
• Assist in billing updates or payment coordination when needed with accuracy and proper documentation.
• Handle guest issues professionally and escalate complex situations to Supervisor or ASM immediately.

6. Event Planning & Coordination

• Stay informed of all in-house events, private functions, and special bookings.
• Coordinate with management, kitchen, pastry, bar, and floor teams for event readiness and setup.
• Communicate event table blocks, guest lists, and seating arrangements in advance.
• Support guest flow management during events to ensure smooth execution.
• Act as communication bridge between external organizers and internal operations teams when applicable.

7. Compliance, Cost Awareness & Operations Discipline

• Ensure reservation accuracy to avoid overbooking or seating errors.
• Support efficient table turnover to maximize seating capacity.
• Maintain discipline in guest data handling and system updates.
• Ensure front desk tools and materials are used responsibly and maintained properly.

8. Ad Hoc Tasks

• Support the team with any ad hoc tasks and special assignments to ensure smooth operations and guest satisfaction.

Requirements

• 1–3 years’ experience in hostess, guest relations, or front desk role in a restaurant or hospitality environment.
• Experience in fine dining environments is preferred.
• Strong communication and interpersonal skills with a polished and professional presence.
• Excellent organizational skills and ability to manage reservations and guest flow efficiently.
• Calm, approachable, and guest-focused under pressure.
• Familiarity with reservation systems and basic digital tools.
• Strong attention to detail and strong service mindset.
• Must be available to work mornings, evenings, weekends, holidays, and night shifts, depending on operational needs.