Host / Hostess

Host/ Hostess
Related Titles: Server Assistant, Host, Hostess

Reports to: Food and Beverage Director

Supervises: No supervisory duties in this position.

Classification: Non-Exempt

Education and/or Experience

• High School diploma or GED.
• Minimum of one-year work experience in a fine dining environment.

Job Knowledge, Core Competencies and Expectations

• Knowledge of club’s dining reservations system and procedures.
• Able to handle multiple tasks and pressure.
• Must follow all health and safety guidelines.
• Knowledge of and ability to perform required role during emergency situations.

Job Summary (Essential Functions)

Manages dining room reservations and service flow. Supports all food and beverage restaurant operations as assigned. Also responsible for the recording of reservations and walk-ins for accurate cover counts.

Job Tasks/Duties

• Manages the reservations and seating for the club’s restaurants.
• Directs and assists members and guests in locating daily private functions/events.
• Manages the telephone communication to and from the desk.
• Carefully observes service provided to members during the shift.
• Greets and seats guests, handles reservations, and prepares and maintains a waiting list during peak periods.
• Assists with, performs, and oversees all duties assigned to reservation desk coordinators.
• Administrative support and duties as assigned by Restaurant Manager and Food and Beverage Manager.
• Attends meetings, seminars and training courses as requested providing input as required.
• Answers employee/club work-related inquires.
• Serves water as members and guests are seated.
• Assists in carrying food trays to tables.
• Removes soiled dishes from table; brings to dish-washing area.
• Removes soiled linen and replaces with clean linen.
• Sets tables with silverware, glassware, and other items.
• Cleans dining room areas.
• Stocks servers’ station with supplies.
• Collects trash from dining room, grill, and other specified places after each serving period.
• Dusts chairs before and after meals.
• Cleans and stores child highchairs and booster seats.
• Collects soiled linen from dining room, transfers to linen pick-up area.
• Takes packaged take-out orders to reception stand for member pick-up.
• Folds napkins and breadbasket linens.
• Cleans-up spills, broken service ware and attends to similar problems during service with minimal disruption to diners.
• Assists Dining Room Manager and other employees in assuring that the club’s policies and procedures for serving alcoholic beverages are consistently followed.
• May assist banquet personnel in setting-up, serving and cleaning up after banquet functions.
• Polishes silver service items.
• Moves tables and chairs as needed for the next member and guest diners.
• Re-sets tables at end of shift for the next meal period.
• Assists with banquet and buffet setup.
• Performs other appropriate duties as assigned.

Licenses and Special Requirements

• Food safety certification.
• Alcoholic beverage certification.
• Safety Sensitive

Physical Demands and Work Environment

• Must be able to keep composure during periods of high incoming phone calls and/or in-person requests.
• Required to stand for long periods and walk, climb stairs, balance, stoop, kneel, crouch, bend, stretch

and twist or reach.

• Push, pull or lift to 50 pounds.
• Continuous repetitive motions.
• Work in hot, humid, and noisy environment.

*** Pre-employment drug testing performed

Job Type: Part-time

Pay: From $20.00 per hour

Work Location: In person