Host Hostess

POSITION SUMMARY:

A wine bar hostess welcomes and seats customers, checks reservations, manages the wait list when the wine bar is busy, and ensures that all parties are seated evenly across the wine bar, so no server is overloaded with work.

ESSENTIAL FUNCTIONS:

• Makes reservations for dinner.

• Plans and organizes reservations on wine bar seating chart.

• Greets guests as they enter the wine bar.

• Seats guests in an open section or at a reserved table.

• Provides guests with menus and ensures they are seated comfortably.

• Assigns guests evenly across different servers’ sections in the wine bar.

• Maintains wine bar’s seating chart throughout the shift.

• Adds guests’ names to waitlists as necessary.

• Takes drink orders for guests as they wait, or directs them to the bar area as necessary.

• Notifies guests when a table is ready.

• Keeps the hostess station neat and organized.

• Assists in rearranging tables for large parties.

• Reports any problems or issues to wine bar manager.

• Attends staff meetings.

• Assists in setting up and cleaning up the wine bar during opening and closing shifts, respectively.

• Addresses and resolves customer concerns and complaints.

• Reorganizes seating chart in the event that a server calls in sick.

• Keeps in contact with servers to make sure the seating chart is properly balanced.

• Thanks guests for dining at the wine bar when they leave.

• Performs other related duties as assigned.

MANAGEMENT RESPONSIBILITIES:

• None

QUALIFICATIONS AND REQUIREMENTS: The following are the minimum qualifications which an individual needs in order to successfully perform the duties and responsibilities of this position.

• High school diploma or equivalent required.

• Ability to read and follow instructions.

• Good verbal communication skills.

• Demonstrates excellent interpersonal and customer services skills.

• Pays close attention to detail.

• Exhibits excellent organizational skills.

• Maintains professional but friendly demeanor.

• Is capable of remaining patient and polite when speaking to frustrated guests.

• Demonstrates ability to read and interpret wine bar’s seating chart.

• Works well with a team.

• Communicates clearly and effectively.

• Possesses stamina required to remain walking and/or standing for an entire shift.

• Demonstrates strong problem-solving skills..

PHYSICAL DEMANDS:

In general, the following physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to allow differently-abled individuals to perform the essential functions of the job.

• Prolonged periods standing and walking.

• Must be able to access and navigate all areas of wine bar.

• Must be able to lift up to 15 pounds at times.

Job Type: Part-time

Pay: From $18.00 per hour

Experience:

• Serving Experience: 1 year (Preferred)
• Restaurant Experience: 1 year (Preferred)

Work Location: In person