Host / Hostess

Job Summary

Icehouse Restaurant is seeking a friendly, professional, and guest-focused Host / Hostess to join the front-of-house team. The ideal candidate will warmly welcome guests, manage reservations and seating, coordinate table flow, answer questions, and help create an organized and welcoming dining experience in a fast-paced restaurant environment.

Key Responsibilities

• Welcome guests warmly and provide friendly, professional hospitality.
• Manage guest arrivals, reservations, seating, and waitlists efficiently.
• Coordinate table assignments and maintain smooth dining-room flow.
• Escort guests to tables and provide menus when appropriate.
• Answer questions about menu items, restaurant services, and seating options.
• Communicate guest needs, special requests, and seating preferences to the service team.
• Monitor table availability and coordinate with servers and management during busy periods.
• Answer phone calls and assist with reservation inquiries.
• Maintain accurate reservation and waitlist information.
• Provide guests with accurate wait-time information and updates.
• Maintain a clean, organized, and welcoming host stand and entrance area.
• Assist with guest requests and concerns in a polite and professional manner.
• Support servers and other front-of-house team members as needed.
• Follow restaurant service, cleanliness, and workplace safety procedures.
• Assist with opening, closing, and other front-of-house duties.
• Perform additional responsibilities assigned by restaurant management.

Requirements

• Previous host/hostess, restaurant, hospitality, or guest-service experience is preferred but not required.
• Friendly, professional, and guest-focused attitude.
• Excellent communication and interpersonal skills.
• Ability to remain organized in a busy restaurant environment.
• Strong attention to detail and ability to manage multiple tasks.
• Ability to work effectively as part of a team.
• Basic knowledge of reservation or POS systems is a plus.
• Reliable, punctual, and professional work ethic.
• Ability to stand and walk for extended periods.
• Flexible availability, including evenings, weekends, and holidays.

Preferred Skills

• Previous full-service restaurant experience.
• Host stand and reservation management experience.
• Strong guest-service and communication skills.
• Familiarity with restaurant reservation systems.
• Ability to multitask during busy service periods.
• Good organization and time-management skills.
• Professional appearance and welcoming demeanor.
• Positive attitude and willingness to learn.
• Ability to work effectively with servers, managers, and kitchen staff.

Benefits

Benefits may vary based on position, location, employment status, and eligibility. Potential benefits may include:

• Competitive compensation
• Flexible scheduling options
• Employee dining or discount opportunities may be available
• On-the-job training
• Supportive and team-oriented work environment
• Opportunities for professional growth and advancement

Benefits and eligibility may vary based on position, location, and employment status.

About the Company

Icehouse Restaurant is focused on providing a welcoming dining environment where guests can enjoy quality food, beverages, and attentive hospitality. The restaurant team works together to maintain efficient service, cleanliness, professionalism, and a positive experience for every guest.

Pay: $22.00 - $27.00 per hour

Expected hours: 36.0 per week

Work Location: In person