Host / Hostess

About the company

Guided by a vision to place sweets at the heart of dining experience, LOULOUCA is a dessert atelier where thoughtful craft meets modern pâtisserie

As part of our opening team, you will play a key role in shaping our standards and culture from day one. We value positive, upbeat energy, strong teamwork, and a shared commitment to taking ownership of your work.

Work schedule: 5 days workweek

Location: 6 Ann Siang Hill (S) 069787

Role overview:

We are looking for a hostess to manage guest flow across both takeaway and dine-in operations. This role sits at the front of the experience—handling reservations, managing waitlists, and guiding customers through our products with clarity and confidence. You will be responsible for creating a strong first impression while ensuring service runs smoothly and efficiently. This role requires a positive, upbeat energy and the confidence to engage with guests naturally.

Key responsibilities

• Attend to customers looking to purchase takeaway items
• Explain cakes and products clearly and confidently
• Engage customers in a warm, approachable, and proactive manner
• Guide customers in their selection where needed including dietary requirements
• Greet guests warmly and professionally upon arrival
• Communicate accurately if guests have questions regarding take away items
• Manage seating flow and guide guests to their tables for dine in service
• Maintain awareness of table status and service timing
• Manage dine-in reservations and booking systems
• Handle walk-ins and organise waitlists effectively
• Communicate accurate waiting times and manage guest expectations
• Optimise table allocation to support smooth service flow
• Ensure all orders are prepared and handed over correctly
• Act as a central point of communication between guests and the team
• Maintain a calm, organised, and welcoming front-of-house environment
• Assist in table setup and clearing when necessary

Requirements

• Prior F&B, hospitality, or customer-facing experience preferred
• Strong communication and interpersonal skills
• Comfortable managing multiple responsibilities simultaneously (guests, reservations, takeaway)
• Organised and detail-oriented, especially with bookings and pre-orders
• Confident interacting with customers in a high-touch environment
• Good communication and teamwork skills
• Ability to work on weekends and public holidays

Please send your resume to [email protected]

Pay: $2,800.00 - $3,400.00 per month

Work Location: In person