Host Hostess

Department 11903 Advocate Condell Medical Center - Food and Nutrition

Status Part time

Benefits Eligible Yes

Hours Per Week 20

Schedule Details/Additional Information Set schedule, 4pm to 8pm. Rotating weekends and holidays.

Pay Range $18.85 - $28.30

Major Responsibilities Ensures physician’s diet orders are met by maintaining current and accurate patient card files and following specific standards for diet compliance.

Processing Diet Orders

• Follows physician’s diet orders for all patients
• Updates and maintains accurate patient card files in automated diet office.
• Adheres to specific standards for diets when entering selections into computer or in modifying and checking menus.
• Updates and maintains nourishment orders to ensure diet orders are met.

Utilizes CBORD and Care Connection to achieve meal selection, process diet orders and changes.

Communication

• Assists patients with room service when appropriate for all assigned patients/units
• Communicates effectively when assisting patients and/or family with menu selections
• Communicates between nursing, room service operators and kitchen staff in order to clarify orders and provide prompt service.
• Communicates special patient needs to dietitians

CBORD (computer) Use

• Seeks new training/knowledge of CBORD.
• Utilizes manuals and technical support.
• Can perform all host/hostess positions accurately

Training/Inservices/Meetings

• Assists with training of other employees
• Attends scheduled inservices and meetings.

Provides high quality patient service in distributing patient trays and nourishments

Cart and Tray Delivery and Pick-up:

• Distributes patient meals; verifies diet and meal accuracy at point of service
• Retrieves soiled meal trays from patient areas and transports them designated cart

Nourishments:

• Delivers nourishments to assigned patients
• Delivers bulk nourishments to assigned unit kitchens
• Properly stores delivered bulk nourishments in unit kitchens

Other

• Upholds Advocate Lutheran General Hospital's Service Commitment through equality, compassion, excellence, partnership and stewardship.
• Uses courtesy and respect in all interactions with managers, co-workers, patients, staff and visitors.
• Maintains professional image and follows department dress code policy
• Demonstrates a caring attitude with patients, families and guests
• Responds positively to all requests seeking to maximize the dining experience
• Communicates wrong or missing items to the kitchen
• Communicates patients' needs to nursing
• Documents intakes on patients
• Documents calorie counts for designated patients
• Performs additional miscellaneous duties, communicating status to supervisor.

Education/Experience Required 6 months to 1 year experience in hospitality industry or customer service experience preferable

Knowledge, Skills & Abilities Required

• Ability to speak, read and write English clearly and proficiently
• Basic Computer skills (ie data entry)
• Math skills: conversions of oz, cc, ml
• Ability to communicate effectively

Physical Requirements And Working Conditions

• Flexible work hours between 5:00 A.M. and 8:30 P.M. including weekends and holidays.
• Ability to walk for significant periods of time when going to patient’s rooms.
• Limited exposure to hazardous conditions.
• Safety and sanitation when entering patient’s rooms or kitchen.
• Ability to handle various tasks simultaneously especially during peak hours.
• Ability to lift up to 50 pounds occasionally with assistance and/or 10 to 15 pounds frequently.

If position has direct patient care or direct patient contact the following lifting requirement supersedes any previous lifting requirement effective 06/01/2015. Ability to lift up to 35 pounds without assistance. For patient lifts of over 35 pounds, or when patient is unable to assist with the lift, patient handling equipment is expected to be used, with at least one other associate, when available. Unique patient lifting/movement situations will be assessed on a case-by-case basis.

This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.

Our Commitment To You Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including:

Compensation

• Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training
• Premium pay such as shift, on call, and more based on a teammate's job
• Incentive pay for select positions
• Opportunity for annual increases based on performance

Benefits And More

• Paid Time Off programs
• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
• Flexible Spending Accounts for eligible health care and dependent care expenses
• Family benefits such as adoption assistance and paid parental leave
• Defined contribution retirement plans with employer match and other financial wellness programs
• Educational Assistance Program

Note: Eligibility for programs listed above may depend on your FTE or status (e.g., full-time, part-time, per diem, temporary, etc.); please ask a Recruiter for more information during an interview.

About Advocate Health Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.