Host | Blu on the Hudson

About us

Blu on the Hudson is looking for people to join our team!

Blu | Host Standards and Expectations

Greeting Standards and Training:

• Greet every guest with a genuine smile and friendly demeanor, making them feel welcomed, comfortable and valued. Maintain eye contact to show attentiveness and sincerity. Use open body language, such as standing with a composed posture, to appear approachable and friendly.
• Use phrases like “Thank you” or “We appreciate that you chose us for your special occasion.” Express gratitude for their patronage or feedback.
• Show empathy by understanding and addressing any concerns or special needs the guests might have. Keep a positive and enthusiastic demeanor, even during busy or stressful times. Handle difficult situations with grace and maintain a calm, positive attitude.
• Show enthusiasm for the restaurant and its offerings, creating an inviting atmosphere.
• The guests in front of us take preference, always. Phone calls can be placed on hold to accommodate guests at the host stand

Table and Seating Requests:

• These are not to be taken lightly. People come here intentionally, they leave intentional notes, we need to be doing a better job at reading and granting preference to our guest requests.

Seating and Rotation:

• Every guest should be offered the best available table at the moment. This mens seating our preferred areas first and waiting to seat lovers and sushi until necessary (overflow).
• If a guest asks to be moved, we find them the best available space to be moved to and we work with the team to execute this swiftly without delay.

Composure:

• Remain calm even during busy periods or when handling something that is difficult. Your demeanor can influence the overall atmosphere of the restaurant.
• Address issues or complaints with a solution-oriented approach. Focus on resolving problems efficiently. Continuously learn from experiences and seek ways to improve your effectiveness.

During and End of Night:

• Notice and address small details that contribute to the overall guest experience, such as ensuring the sofa is clean and comfortable.
• Do not socialize or distract servers, bussers or bartenders, they are or should be busy doing their work and do not need to be distracted.
• Opentable updates until the last table leave are paramount for us getting the information from opentable we need.
• Saying goodbye to each and every guest leaving the building.
• Making sure the host stand is left clean and organized with tablets plugged in.

Customer service focus:

• Excellent knowledge of phone and workplace etiquette
• Poise, professionalism, and patience
• Ability to communicate effectively with customers, staff, and vendors
• Multitasking, organizational, and problem-solving skills
• Ability to stay calm and provide actionable solutions to problems under pressure, to diffuse tense situations, and to resolve interpersonal conflicts
• Flexibility to adapt to a constantly changing environment and set of challenges
• Team leadership and the ability to collaborate effectively with others
• Basic math and computer skills, including data entry and familiarity with point of sale (POS) software
• Attention to detail
• Efficiency
• Discretion

Job Types: Full-time, Part-time

Pay: $19.00 - $25.00 per hour

Expected hours: 30 – 40 per week

Shift:

• Day shift
• Evening shift

Ability to Commute:

• Weehawken, NJ 07086 (Required)

Work Location: In person

Job Types: Full-time, Part-time

Pay: $19.00 - $25.00 per hour

Benefits:

• 401(k)
• Employee discount
• Flexible schedule
• Professional development assistance

Ability to Commute:

• Weehawken, NJ 07086 (Required)

Ability to Relocate:

• Weehawken, NJ 07086: Relocate before starting work (Required)

Work Location: In person