HOST / SERVER

About the role

This is a host/receptionist position at Smith & Wollensky Manila, a premium steakhouse located on the 2nd floor. You will be the first point of contact for guests, managing reservations, greeting arrivals, and ensuring smooth seating operations in a fast-paced, upscale dining environment.

Key responsibilities

• Monitor reservation status for each meal period and communicate it to the restaurant supervisor and staff during briefing meetings
• Greet guests upon arrival and bid farewell when they leave
• Answer phone calls, take reservations, inquire about and record guests' preferences or special requests/celebrations, and complete reservation-related tasks using the reservation system (Inline system)
• Lead guests to their seats and arrange seating according to the operational status of the restaurant, restaurant policies, and any special requests, ensuring smooth operation
• Provide restaurant information and suggestions when necessary
• Record customer reservations, notify the supervisor and kitchen staff of special requests
• Be familiar with restaurant and mall promotions and special offers
• Attend briefing meetings
• Complete tasks assigned by manager

About you

• A degree in hotel or restaurant management or a related field is preferred; a high school diploma is required
• At least 2 years of experience in a similar role
• Respectful and tolerant of others; able to communicate effectively and pleasantly with guests, suppliers, team members, management, and company personnel
• Strong judgment skills, with the ability to make decisions independently without constant supervision and resolve workplace issues effectively
• Basic proficiency in conversational English
• Able to perform tasks in a fast-paced environment throughout the shift, maintain good balance, and execute physical tasks such as lifting, bending, squatting, and stooping
• Able to navigate stairs
• Able to verbally interact and attentively listen to guests, colleagues, and supervisors

About us

Smith & Wollensky Manila is a premium steakhouse featuring signature USDA Prime beef, dry-aged in-house for enhanced tenderness and flavor. Located on the 2nd floor, the Manila branch delivers an upscale, New York-inspired dining experience through thoughtful interior design featuring rich wood accents, deep green tones, leather seating, and warm lighting. The restaurant offers curated experiences such as live jazz nights and wine pairing events.