River Cree Resort & Casino

<h2>Overview</h2>
<p>A structured Host/Hostess role is critical to provide guidance to guests in the restaurant. The Host/Hostess will typically be the first and last point of contact for our guests and are expected to act as an experience ambassador to all external and internal customers.</p>
<h2>Responsibilities</h2>
<ul>
<li>Each associate is expected to carry out, within their capabilities, all reasonable requests by management.</li>
<li>Greet and seat guests.</li>
<li>Control reservations and door by way of waiting list if necessary.</li>
<li>Ensure the kitchen and other related areas are kept appraised of the number of bookings, times and special requests.</li>
<li>Know and follow all company and local standard policies and procedures.</li>
<li>Ensure to use proper hand washing procedures and to maintain high standard of personal hygiene.</li>
<li>Ensure to follow daily/weekly side duties for host/hostess.</li>
<li>Know the menu, hours of operation of the different sections of the Resort and should have a solid knowledge of local area.</li>
<li>Participate in all required departmental meeting/training.</li>
<li>Attend daily pre-shift/daily stand up meeting.</li>
<li>Set up floor plan for servers daily.</li>
<li>Ensure to follow proper cash handling procedures.</li>
<li>Ensure to maintain phone etiquette while answering phone calls and taking reservations.</li>
<li>Acknowledge and respond to all guests’ requests and complaints.</li>
<li>Check restaurant for proper cleanliness and proper lighting</li>
<li>Maintain your work area in a clean and well-organized manner.</li>
<li>To look out for the safety of yourself, co-workers and to follow all Health and Safety requirements in the workplace.</li>
<li>All other duties as assigned</li>
</ul>
<h2>Qualifications</h2>
<ul>
<li>A high school diploma or equivalent.</li>
<li>Must have previous customer service experience.</li>
<li>Prior experience as a Restaurant Host/Hostess preferred.</li>
<li>AGLC ProServe/ProTect is an asset</li>
<li>Working knowledge a POS system</li>
<li>Knowledge of food, wine and serving is an asset</li>
<li>Must have previous customer service experience.</li>
<li>Must be able to stand/walk for 8 hours/day.</li>
<li>Must be able to lift/carry up to 30 lbs.</li>
</ul>
<p>The schedule for this position may vary and would require the ability to work shift work, late nights, overnight, weekends and holidays.</p>
<p><strong>WE OFFER</strong></p>
<ul>
<li>A competitive wage and excellent benefits.</li>
<li>Shuttle service from West Edmonton location.</li>
<li>All associates participate in our “Circle of Service” program which rewards and empowers individuals who provide outstanding customer service.</li>
<li>An opportunity to work within a progressive, exciting team environment.</li>
<li>An opportunity to work with a skilled Management team.</li>
</ul>


Host (The Kitchen)

Host (The Kitchen)

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