Hostel Assistant Manager

We're on the lookout for a passionate and proactive Hostel Assistant Manager to support the day-to-day operations of our Brownston Hostel in Wanaka. This is a unique opportunity to lead a dedicated team, deliver exceptional guest experiences, and help foster a positive and values-driven hostel culture.

As the Hostel Assistant Manager you'll play a key role in supporting the Hostel Manager to lead the accommodation team and ensure round-the-clock care for both guests and staff. You'll foster a respectful and inclusive hostel environment through strong pastoral care, while managing bookings, guest queries, and third-party listings. Your responsibilities will include overseeing cleaning schedules, stock control, and building maintenance, as well as participating in the Manager on Call rota to respond to urgent issues, up to five night per including overnight on site. You'll also lead and mentor hostel staff, conduct performance reviews, and champion our values across the team. Additionally, you'll assist with financial tasks such as banking, reconciliation, and coordinating payroll deductions for staff accommodation.

Please note: these are live-in only positions, and applicants must have the current right to work in New Zealand.

What You'll Bring

• Accommodation management experience
• Proven leadership in housekeeping and maintenance scheduling.
• Familiarity with booking platforms and stock control.
• Excellent communication and customer service skills.
• Highly organised, adaptable, and solution-focused.
• A team player who leads by example and thrives under pressure.
• Preferred: First aid/fire warden training, pastoral care experience, and crisis response.

What do you get out of this?

• Free accommodation in a double ensuite room
• Alongside your free bike park pass and all the awesome on-mountain discounts, you can now bring a friend to experience RealNZ's unforgettable adventures - either completely free or at an incredible discount! Think whitewater rafting thrills, the magical Te Anau Glowworm Caves, breathtaking cruises through Milford and Doubtful Sound, and the wild beauty of Rakiura. It's your chance to explore the best of Aotearoa without breaking the bank - and share the adventure with someone special!

Who are we?

Cardrona / Treble Cone prides itself on bringing together a team of people from all over the world who are the friendliest, most helpful, most proactive, and consistently go the extra mile to provide amazing guest service. At Cardrona/TC we're more than just a team - we're a family. We have fun, work hard, support each other, and are passionate about our resort and our values. If this sounds like you, come join us!

Please note that we will be interviewing candidates as they apply, and if the right person is found, we may close the role off to any further applications.