Hostel Housekeeping

Position Overview

The Housekeeping staff is responsible for maintaining the cleanliness, hygiene, and overall appearance of the hostel’s guest rooms, dormitories, bathrooms, and common areas. The role ensures that all areas are clean, presentable, and ready for guests while following the hostel’s housekeeping standards and procedures.

Key Responsibilities

1. Guest Rooms & Dormitories

• Clean and prepare guest rooms, dormitories, and beds according to the hostel’s cleaning standards.
• Change bed linens, pillowcases, and towels as required.
• Make and arrange beds neatly and ensure sleeping areas are clean and presentable.
• Clean and disinfect frequently touched surfaces, furniture, doors, switches, and other fixtures.
• Check rooms and dormitories for cleanliness, damages, missing items, or maintenance issues and report them promptly.
• Ensure rooms are properly prepared before guest check-in.

2. Bathrooms & Toilets

• Clean and disinfect toilets, showers, sinks, mirrors, floors, and other bathroom facilities.
• Replenish approved supplies such as toilet paper, hand soap, and other necessary items.
• Maintain proper hygiene standards and ensure bathrooms are clean and presentable throughout the shift.
• Report plumbing, drainage, water leakage, or other maintenance issues immediately.

3. Common Areas

• Clean and maintain reception surroundings, corridors, stairways, lounges, kitchens, dining areas, and other shared facilities.
• Empty rubbish bins and dispose of waste properly.
• Clean and maintain floors through sweeping, mopping, vacuuming, and other appropriate methods.
• Keep common areas tidy and free from unnecessary items or obstructions.

4. Housekeeping Supplies & Equipment

• Use cleaning chemicals, equipment, and supplies properly and safely.
• Maintain housekeeping equipment in good working condition.
• Monitor cleaning supplies and inform the supervisor when stocks are running low.
• Store cleaning chemicals and equipment properly after use.
• Avoid unnecessary wastage of housekeeping supplies.

5. Guest & Hostel Support

• Respond politely and professionally to reasonable guest requests related to housekeeping.
• Assist with lost and found procedures and immediately report any items found in guest areas.
• Respect guest privacy and confidentiality at all times.
• Do not enter occupied rooms unless permitted under hostel procedures or required for housekeeping duties.
• Maintain a professional and courteous attitude when interacting with guests and colleagues.

6. Safety, Hygiene & Security

• Follow all hostel health, safety, hygiene, and housekeeping procedures.
• Report accidents, hazards, pest sightings, damaged furniture, or maintenance concerns immediately.
• Follow proper procedures when handling cleaning chemicals and equipment.
• Ensure housekeeping activities do not create hazards for guests or staff.
• Be alert to unusual activity and report security concerns to the supervisor or management.

7. Other Duties

• Assist with deep cleaning and periodic housekeeping projects when required.
• Assist with room inspections and preparation for audits or management inspections.
• Support the team during periods of high occupancy or operational requirements.
• Perform other reasonable duties assigned by the Housekeeping Supervisor or Management.

Requirements

• Previous housekeeping, hotel, hostel, or cleaning experience is an advantage.
• Good understanding of basic cleaning and hygiene practices.
• Physically fit and able to stand, walk, bend, lift, and perform cleaning duties for extended periods.
• Able to work independently and as part of a team.
• Responsible, reliable, and attentive to detail.
• Good time-management and organizational skills.
• Friendly and respectful when dealing with guests and colleagues.
• Willing to work shifts, weekends, and public holidays as required by the hostel’s operating schedule.

Performance Expectations

• Rooms, dormitories, bathrooms, and common areas are consistently maintained according to hostel standards.
• Cleaning tasks are completed within the assigned schedule.
• Guest complaints relating to cleanliness are handled promptly and reported appropriately.
• Housekeeping supplies and equipment are used responsibly.
• Maintenance, damage, lost-and-found, and safety issues are reported without delay.
• Demonstrates reliability, teamwork, professionalism, and attention to detail.

Pay: $1,600.00 - $2,100.00 per month

Work Location: In person