Hostel Manager

Role & responsibilities:

• Manage the day-to-day operations and supervision of the hostel and students.
• Ensure students follow daily schedules, reporting timings, hostel rules and discipline.
• Monitor student attendance and maintain daily records.
• Act as the primary point of contact for students for their day-to-day concerns and requirements.
• Handle student complaints, conflicts and routine issues in a calm and professional manner.
• Coordinate with housekeeping, security, food & beverage, front office and management to resolve student-related issues.
• Monitor the safety, well-being and overall comfort of students.
• Communicate important announcements, instructions and schedule changes to students.
• Supervise and coordinate with Caretaker.
• Handle and escalate serious or sensitive student matters to management appropriately.
• Maintain records of complaints, incidents, attendance and other student-related activities.
• Prepare regular updates and reports for management.
• Ensure professional, respectful and appropriate communication with all students.

Preferred candidate profile

• Diploma/Degree in Hotel Management, Hospitality, Administration, HR, Event Management or a related field will be preferred.

• Experience in hostel management, student coordination, hospitality, administration, customer service or a similar role is preferred.

• Freshers with strong communication and people-management skills may also be considered.

• Excellent verbal communication and interpersonal skills.

• Strong student management and coordination skills.

• Patient, approachable, responsible and disciplined personality.

• Good problem-solving and conflict-resolution abilities.

• Ability to remain calm and make decisions under pressure.

• Good organizational and time-management skills.

• Basic computer skills for attendance, records and reporting.

• Comfortable coordinating with multiple departments and staff.

• Willingness to work in rotational shifts, including weekends and holidays when required.

• Female candidates preferred due to the nature of the girls' hostel role.

• Food and accommodation is provided.