Hostel Manager

About the Client :

City Groves is a boutique; upmarket student accommodation complex designed as a village‑style community. The property caters to middle‑ and upper‑tier student and young‑professional residents seeking a safe, secure and luxurious living environment near QUT, RBWH and UQ Herston.

City Groves requires a Hostel Manager to oversee the full operational, administrative and facilities management functions of the accommodation complex. This role is essential to maintaining the high standards expected of a premium student‑living environment and requires strong capability in cleaning operations, maintenance coordination and facility compliance, in addition to leadership and guest‑service responsibilities.

Duties and responsibilities will include:

• Plans, directs and coordinates the organisation, administration and daily operations of the accommodation complex
• Maintains hygiene, safety, cleaning and maintenance standards, ensuring compliance with all regulatory requirements
• Oversees cleaning and maintenance schedules, including rooms, common areas, grounds, and building facilities
• Supervises, trains and manages staff, ensuring high performance and consistent service delivery
• Plans budgets and authorises expenditure, ensuring efficient and cost‑effective operations
• Keeps accurate administrative records, including occupancy, maintenance logs, compliance documentation and financial records
• Exercises public relations and marketing responsibilities, promoting the accommodation and maintaining stakeholder relationships
• Handles guest enquiries and complaints, ensuring professional resolution and high service standards
• Coordinates contractors and trades for repairs, maintenance, safety checks and facility upgrades
• Ensures the property remains clean, well‑maintained and guest‑ready at all times
• Implements operational policies and procedures, including emergency response, WHS compliance and facility management protocols

Skills and Experience:

• Diploma of Leadership and Management or equivalent industry experience
• Minimum 3+ years’ experience in a management or leadership role within accommodation, hospitality or facilities‑based environments
• Strong knowledge of cleaning operations, maintenance coordination, WHS compliance and facility standards
• Strong leadership, organisational and staff‑management capability
• Excellent communication, interpersonal and stakeholder‑management skills
• Ability to manage guest enquiries and complaints professionally
• Strong administrative, record‑keeping and compliance skills
• Effective problem‑solving and decision‑making ability
• Self‑motivated, able to work independently and take initiative
• Ability to manage multiple priorities and meet operational requirements

Salary : $78,000-$85,000 / year +superannuation

Pay: $78,000.00 – $85,000.00 per year

Work Location: In person