Hostel Receptionist

About Ember Hostel

Ember Hostel is a boutique hostel located in Capitol Hill, Denver. As a smaller, independently operated property with 65 beds, we pride ourselves on creating a warm, welcoming, and elevated guest experience that blends comfort, community, and thoughtful design.

We have been voted America s Best Hostel multiple times an achievement we proudly attribute to our incredible staff. It is our team s dedication, personality, and pride in their work that truly make the Ember experience exceptional.

About the Role

We are seeking a charismatic, detail-oriented front desk receptionist who thrives in a dynamic environment and takes pride in delivering exceptional guest experiences.

If you are proactive, adaptable, and motivated to grow your skills in hospitality, we would love to meet you.

Key Responsibilities

Front Desk Duties

-Welcome and check in/check out guests in a friendly, professional manner

-Handle reservations, phone calls, emails, and guest inquiries

-Process payments and maintain accurate records

-Resolve guest concerns promptly and professionally

-Provide local recommendations and create a warm, memorable experience

-Maintain a clean, organized, and inviting front desk area

-Support the housekeeping team by cleaning and tidying common spaces during down time on shifts

Qualifications

-Previous hospitality, customer service, or housekeeping experience preferred (not required, we value attitude and willingness to learn)

-Strong interpersonal and communication skills

-Charismatic, friendly, and guest-focused personality

-High attention to detail and pride in maintaining high standards

-Ability to multitask and adapt to changing priorities

-Comfortable using basic computer systems and reservation software

-Open availability preferred, with the ability to be scheduled between 8:00 AM and 12:00 AM, including weekends and holidays.

-Reliable, punctual, and professional

Physical Requirements

Ability to stand, walk, bend, kneel, and reach for extended periods of time

Ability to lift and carry up to 50 pounds

Ability to safely climb up and down bunk beds and step stools as required in dorm-style accommodations

Ability to perform repetitive cleaning tasks in a physically active environment

What We Offer

$19.29 per hour

Offering Part-time position for 16-24 hours a week with opportunity to pickup additional hours when available.

Opportunities for growth and development

Please do not show up to our property unsolicited for job inquiries.

Pay: $19.29 per hour

Expected hours: 16.0 – 24.0 per week

Benefits:

• Flexible schedule

Application Question(s):

• Please list out the days and times you would be avaible to work. For example: Monday 9-5, Tuesday 9-5, etc.

Shift availability:

• Day Shift (Required)

Ability to Commute:

• Denver, CO 80203 (Required)

Work Location: In person