HOSTESS

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By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
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1. 1. Responsible receive guests in any outlet and escort them to tables by standard way.
   2. Assigned to work in bars or restaurant
   3. Inform customers about order alternatives and encourage the sales of targeted services.
   4. Deliver maximum service in each unit, keeping in line with service rules.
   5. Maintain and any personal belongings of customers those have been left in the workstation and hand such belongings over to her supervisors.
   6. Comply with the departmental instructions and procedures published by the F&B Department.
   7. Carry out duties according to the practices and operational standards identified by the Food and Beverage Manager.
   8. Comply with operational rules.
   9. Plan working hours as deemed appropriate by the Food and Beverage Manager. Act according to the weekly work schedule and working hours.
   10. Attend the orientation training.
   11. Undergo two performance assessments each year.
   12. Strive to achieve 100% customer satisfaction.
   13. To predict that all activities and to be purchased all equipment and belongings may create disease for the environment, to join all activities which is organized to protect biological diversity and shares the responsibilities, shares the individual responsibilities in order to increase environment knowledge and to carry on necessary trainings. To provide minimum consumption currently used all stuffs and equipment (paper, printed out etc.).
   14. To implement necessary warnings and departmental trainings in order to save energy inside the facility. To carry on implementing decisions which were taken for saving energy. To predict effects of environment and efficiency of energy on purchased equipment.
   15. To implement his responsibilities in order to eliminate and collect waste in a proper way, reduce environmental pollution and harmful effects to the environment.
   16. Carry out all responsibilities related to the quality management and food safety management systems implemented at the facilities.

• Carry out all other duties assigned by managers and hotel management not specified in the job description

• Minimum 3-5 years of experience as a Hostess or in a similar front-of-house hospitality role

• Proven supervisory or lead experience with the ability to train and motivate team members

• Exceptional communication and interpersonal skills with a customer-focused mindset

• Strong organizational and multitasking abilities in a fast-paced environment

• Proficiency with POS systems and reservation management software

• Excellent problem-solving and conflict resolution skills

• Professional demeanor with a friendly and empathetic approach to guest interactions

• High school diploma or equivalent

• Fluency in English; multilingual abilities (Arabic, French, or other languages) are highly desirable

• Knowledge of hospitality industry standards and best practices

• Ability to work flexible hours, including evenings, weekends, and holidays as required