Hostess

Responsible for creating a warm, welcoming, and memorable experience for every guest from arrival to departure. This role serves as the first point of contact, ensuring guests are greeted professionally, assisted with their needs, and provided with accurate information while maintaining excellent hospitality standards.

Key Responsibilities:

• Welcome and engage with guests in a warm, friendly, and professional manner.
• Assist guests with seating arrangements and ensure a smooth arrival experience.
• Manage reservations, waiting lists, and guest flow efficiently.
• Provide clear and accurate information regarding menus, facilities, services, events, and promotions.
• Recognize and respond to guest needs promptly and professionally.
• Handle guest requests and concerns with a positive and solution-oriented approach.
• Coordinate closely with the service and operational teams to ensure seamless guest service.
• Monitor guest satisfaction and follow up on requests when necessary.
• Maintain a well-organized, clean, and welcoming reception area.
• Support the team during busy periods to ensure efficient service and smooth operations.
• Build positive relationships with guests and create a personalized hospitality experience.
• Maintain company service standards, SOPs, and professional conduct at all times.
• Assist with special guest requests and VIP arrangements when required.
• Support the team in preparing the venue before opening and maintaining standards throughout operations.
• Assist in coordinating guest celebrations, special occasions, and group bookings.
• Communicate important guest information clearly to the relevant departments.
• Maintain awareness of daily operations, table availability, and venue capacity.
• Assist in controlling guest flow during peak hours and special events.
• Ensure guests receive a smooth transition between the reception and service teams.
• Collect and communicate guest feedback to the relevant team for service improvement.
• Assist with daily administrative tasks related to reservations and guest records.
• Maintain confidentiality of guest information and company-related matters.
• Follow all health, safety, hygiene, and workplace regulations.
• Perform other duties and responsibilities as assigned by the supervisor or management.