Hostess

Job Title: Hostess / Guest Relations Executive

Company: Pebble Street Hospitality
Location: Viviana Mall, Thane
Department: Front of House / Guest Services
Employment Type: Full-time

Job Summary:

The Hostess / Guest Relations Executive is responsible for creating a positive first impression for guests by providing a warm welcome, managing reservations, and ensuring a seamless dining experience. This role plays a key part in guest satisfaction, brand image, and repeat business.

Key Responsibilities:

• Greet and welcome guests in a courteous and professional manner.
• Manage table reservations and walk-in guests efficiently using reservation systems.
• Escort guests to their tables and present menus.
• Maintain accurate waitlists and inform guests of waiting times.
• Coordinate with service staff to optimize table turnover and seating arrangements.
• Handle guest queries, concerns, and complaints promptly and professionally.
• Ensure high standards of grooming, hygiene, and presentation at all times.
• Maintain cleanliness and organization of the reception and waiting area.
• Collect guest feedback and share insights with management.
• Assist in special events, promotions, and guest engagement activities.

Key Skills & Competencies:

• Excellent communication and interpersonal skills
• Strong customer service orientation
• Presentable personality with a positive attitude
• Ability to multitask and work in a fast-paced environment
• Basic knowledge of reservation systems (e.g., POS/OpenTable preferred)
• Problem-solving and conflict resolution skills
• Team coordination and collaboration

Qualifications & Experience:

• Graduate or Diploma in Hospitality Management preferred
• 0-3 years of experience in a similar role (freshers with good communication skills may apply)
• Female preferred
• Prior experience in restaurants, hotels, or hospitality industry is an advantage.

Intersted eligible candidates can share their updated resume on

HR Sagar

Mail: [email protected]

WhatsApp: 9324909992