Hostess

Description Summary:

The Host/Hostess is responsible for creating a welcoming environment for guests as they enter the restaurant. This role involves greeting and seating guests, managing reservations, and coordinating with the restaurant staff to ensure efficient service. The Host/Hostess plays a key role in setting the tone for a positive dining experience.

Key Responsibilities Guest Reception:

• Greet guests warmly and courteously as they arrive.
• Provide guests with accurate wait time estimates and manage the waitlist.
• Escort guests to their assigned tables and provide menus.
• Inform guests of the restaurant's services, offerings, and any special promotions.

Reservation Management

• Manage reservations and seating arrangements using the restaurant's reservation system.
• Coordinate with the restaurant staff to accommodate special seating requests.
• Monitor dining room activity and maintain an efficient seating flow.

Customer Service

• Address guest inquiries and resolve any issues or complaints promptly and professionally.
• Ensure that guests are comfortable while waiting and provide updates on table availability.
• Offer assistance to guests with special needs or requests.

Coordination With Staff

• Communicate effectively with servers, kitchen staff, and management to ensure smooth operations.
• Assist in maintaining the cleanliness and organization of the front-of-house area.
• Support servers and bussers by providing extra hands as needed during peak times.

Administrative Duties

• Answer phone calls and handle guest inquiries and reservations.
• Maintain the host/hostess stand and area, ensuring it is organized and stocked with necessary supplies.
• Perform opening and closing duties as required.

Qualifications Qualifications:

Experience

• Previous experience in a customer service role, preferably in a restaurant or hospitality setting, is preferred.
• Familiarity with reservation and seating systems is advantageous.

Skills And Abilities

• Strong communication and interpersonal skills.
• Excellent organizational and multitasking abilities.
• Ability to remain calm and professional under pressure.
• Good physical stamina to stand and walk for extended periods.

Personal Attributes

• Professional appearance and demeanor.
• Dependable and punctual with a strong work ethic.
• Positive attitude and willingness to assist with various tasks as needed.
• Friendly and approachable with a customer-focused mindset.

Working Conditions

• Work is primarily conducted in a restaurant setting.
• Must be able to work flexible hours, including evenings, weekends, and holidays.
• Physical requirements include standing, walking, bending, and lifting for extended periods.