Hostess

Make sure that the hostess desk is organized and ready for operation (telephone, reservation system, etc.). Answer and greet the calling guest in a lively tone mentioning clearly the name of the restaurant. Ask for the name of reservation, date of reservation, type of reserved area (indoor or outdoor), number of persons and telephone number, and enter all guest information on the reservation system. Make sure whoever calls first for reservation has the priority and whoever comes first is served first. In case any interference by Owners, the Floor and the Hostesses should be informed before 1 hour of guest arrival to set the new layout. Inform Owners of Top VIP reservations (Minister, Prime Minister, etc.). Call the guest for confirmation on their reservation during Sundays, holidays and peak hours. Call the guest for confirmation of arrival in case guest exceeds the time of arrival 30 minutes from his/her reservation (especially during Sundays, holidays and peak hours). Greet guests with a smile as they arrive the restaurant and ask them about their reservation. Check reservation and table number on the reservation system. In case of walk-in guest and there is availability in restaurant, the hostess should ask guest of preferred seating (depending on availability). In case of walk-in guest and no availability in restaurant, the hostess should register properly the name of the walk-in guest, number of persons and telephone number, and seat him politely in the waiting area. Ask guest about coat help during winter and give the guest locker ticket number. Ask guest if he/she likes to choose the fish first or escort him/her to the table and then choose the fish. Introduce the guest to his server. Upon the guest leaving the restaurant, hostess should thank the guest for his/her visit with a smile, offer him/her candies and bit him/her a farewell. Maintain detailed knowledge of menu and set menus. Report any customer complaint (food or service) to the Floor Manager/Assistant Floor Manager/Team Leader on a daily basis. Always inform Floor Manager/Assistant Floor Manager/Team Leader when leaving the floor during working hours for any reason. Maintain high personal appearance and hygiene standards (hair well kept and groomed; . light and natural make-up; light colors polish; uniform clean, ironed and well-maintained; rocky black shoes) Fluent in Arabic / English / French