Hostess

Position Summary

• Performs all duties in accordance with the Business Unit’s Standard Operating Policies and Procedures.
• Assists the RM and ARM in maintaining the SBU’s standards of cleanliness or problems in the surroundings, (eg floor cleanliness, messy tables/service stations. Reports any problems to Managers. Ensures any issues are resolved.
• Assists the Managers in efficiently managing the SBU in accordance with the Business Unit’s Standard Operating Policies and Procedures with the objective of achieving maximum guest satisfaction.
• Adheres to Duty Rota, reporting to work on time and properly attired – well groomed, according to the SBU’s Standard Operating Procedures.
• Ensures the proper set-up, and cleanliness of the Front Display Counter, sidewalk, and entrance.
• Answers telephone calls speedily, in a polite and professional manner. Assisting the caller to ensure complete guest satisfaction.
• Welcomes guests in a warm and friendly manger and escorts them to their tables. Allows guests to change tables, where possible, and re-seats them.
• Gives menus to guests.
• Coordinates with the serving staff when assigning tables to guests.
• During busy periods, maintain a Guest Waiting List and assign tables as quickly as possible.
• Assists the Restaurant Manager and Assistant Restaurant Manager in implementing special promotions and events.
• Continuously assists the SBU’s operations by helping the Service/Waiting staff as required
• Compiles and reports any guest complaints and, with the help of the Captain/Supervisor, ensure all issues are resolved to the guests’ satisfaction.
• Listens to our customers, it’s the first step to providing a great experience and we love how passionate our customers are about our brand.
• Provides a great experience for our guests by providing exemplary guest service.
• Possesses excellent product knowledge in order to answer our guests’ enquiries and to resolve any issues.
• Supervises table reservations and effectively controls the flow of guests in the SBU to ensure maximum turnover and profitability.
• Maintains a high standard of personal grooming and demeanor (body language, facial expressions).
• Notifies Managers of any special guests’ requests.
• Ability to switch roles quickly, by serving guests respectfully, swiftly and effectively and moving to complete other tasks.
• Any other tasks as assigned by the SBU’s Manager.

Critical skills and competencies required for this post

Good general education.

Hotel and Catering qualifications desirable.

At least 1 year experience in a Hotel, Casual or Fine Dining Environment.

Food and Service knowledge – eg Sequence of Fine Dining Service

Height Parameters: Ladies: 5’4

Personable and organized.

Ability to work both independently and in a team.

Ability to prioritize tasks.

Establish and maintain effective relationships with colleagues and guests.

Excellent English – written and spoken.

Self motivated and detail oriented.

Work Location: In person