Hostess

About the role

A Host/Hostess role responsible for greeting guests, managing reservations and waiting lists, arranging seating, and ensuring a clean and comfortable dining environment. You will coordinate with waitstaff and supervisors to deliver excellent guest service and handle initial complaints professionally.

Key responsibilities

• Greet guests upon arrival
• Accept reservations via phone, email, or app
• Manage reservations and waiting lists
• Arrange guest seating
• Ensure the dining area is clean, attractive, and comfortable
• Coordinate with waiters/waitresses and floor supervisors to ensure guests are well-served
• Provide information about VIP guests, special events, or special requests
• Handle initial complaints professionally

About you

• Minimum 1 year of experience as a host/hostess or in a front office F&B position (preferred)
• Ability to operate reservation systems (manual or digital)
• Friendly, confident, and patient in dealing with various guest personalities
• Proactive, initiative-driven, and able to resolve minor issues quickly
• Possesses a teamwork spirit and good communication skills
• Willing to work in a shift system, including weekends and national holidays
• Can communicate in English
• Willing to be placed in Umalas, Bali