Hostess

Summary:

The Host/Hostess welcomes members and guests and helps create a warm, organized dining experience. This position manages dining reservations, coordinates seating, and communicates with the service team to support smooth service and attentive hospitality.

Reports To: Dining Room Manager and Food & Beverage Manager

Supervises: None

Essential Duties and Responsibilities:

• Greet members and guests promptly and warmly, use names when known, confirm reservations, and escort parties to their tables.

• Manage reservations, changes, cancellations, walk-ins, and waitlists accurately in the club’s reservation system. Communicate expected waits honestly and keep waiting parties informed.

• Review reservations, table assignments, and special requests before service. Coordinate seating with the service team based on table readiness, party size, and server workload.

• Communicate arrivals, seating changes, celebrations, accessibility needs, and other relevant requests to the appropriate team members. Relay allergy information promptly to the server and manager.

• Answer telephone calls courteously, assist with dining inquiries and reservations, and take accurate messages or direct calls to the appropriate person.

• Respond to member and guest questions with accurate information about dining hours, club activities, and applicable policies. Seek assistance when unsure.

• Address concerns calmly and discreetly, and notify management promptly when an issue requires assistance or a decision beyond the position’s authority.

• Maintain accurate reservation notes and protect the confidentiality of member and guest information.

• Keep the hostess station, menus, and seating materials clean, organized, and ready for service. Complete assigned opening and closing duties and related administrative tasks.

• Follow club policies, grooming standards, and safety procedures. Explain policies courteously and involve management when needed.

• Work cooperatively with the dining, bar, reception, and other club teams. Perform other related duties as assigned.

Education, Experience and/or Qualifications:

• Previous host/hostess, reception, or customer service experience preferred; private club or upscale hospitality experience is a plus.

• Strong communication and interpersonal skills, a welcoming manner, and professional presentation.

• Ability to organize reservations and seating, multitask, and remain calm and attentive during busy service periods.

• Comfort using computers or tablets and learning the club’s reservation and point-of-sale systems.

• Ability to work scheduled shifts, including evenings, weekends, and holidays.

Physical Demands and Work Environment:

Work takes place primarily in dining and member reception areas, with frequent interaction with members, guests, and staff. Duties require standing and walking for extended periods, using a telephone and computer or tablet, and occasionally bending, reaching, and moving menus or other light service materials. The employee must be able to perform the essential duties of the position, with or without reasonable accommodation.