Hostess

HOSTESS – REAL ESTATE EXPERIENCE CENTRE

Role Overview
We are looking for a polished, confident and well-presented Hostess to be the first point of contact for guests visiting our premium Real Estate Experience Centre. The role is responsible for creating a warm, professional and seamless guest experience while coordinating closely with the Sales Team and ensuring the smooth day-to-day functioning of the Experience Centre.

Key Responsibilities

Guest Welcome & Hospitality

• Warmly welcome and greet every guest entering the Experience Centre.
• Understand the purpose of the guest's visit and ensure they are attended to promptly.
• Offer refreshments and ensure a comfortable and premium hospitality experience.
• Maintain a courteous, professional and welcoming attitude throughout the guest's visit.
• Manage guest waiting areas and ensure no visitor is left unattended.

Sales Team Coordination

• Identify the requirement and nature of the guest's visit and connect them with the appropriate Sales Manager/Relationship Manager.
• Inform the concerned salesperson about the arrival of scheduled and walk-in guests.
• Coordinate appointments, meetings and property presentations with the Sales Team.
• Maintain smooth communication between guests and sales representatives.
• Ensure proper handover of every qualified guest to the relevant sales team member.

Experience Centre Operations

• Manage the day-to-day front-of-house operations of the Experience Centre.
• Ensure that the reception, lounge, meeting rooms and guest areas remain clean, organised and presentable at all times.
• Monitor overall floor readiness before opening and throughout operating hours.
• Coordinate with housekeeping, pantry, security and other support staff as required.
• Ensure brochures, property information, presentation material and other sales collateral are available and properly organised.
• Monitor availability of refreshments, stationery and other guest amenities.

Guest Experience Management

• Ensure every guest receives a consistent premium experience from arrival to departure.
• Assist guests with directions, seating and movement within the Experience Centre.
• Coordinate property presentations, walkthroughs and meetings when required.
• Handle basic guest queries professionally and direct technical/property-related queries to the Sales Team.
• Collect relevant guest information and ensure accurate visitor records are maintained.
• Follow up internally on pending guest requirements and appointments.

Floor & Presentation Standards

• Maintain the highest standards of grooming, etiquette and professional conduct.
• Ensure the Experience Centre maintains a luxury, clean and organised appearance throughout the day.
• Regularly check meeting rooms, reception, display areas and guest lounges.
• Ensure all lights, screens, displays, music and presentation areas are functioning and properly set.
• Immediately report operational issues, maintenance requirements or guest concerns to the concerned manager.

Administrative Responsibilities

• Maintain daily visitor and appointment records.
• Assist with maintaining guest databases and lead information.
• Coordinate incoming calls and basic enquiries when required.
• Support the Sales and Management Team with scheduling, guest coordination and other front-office requirements.
• Prepare daily/periodic reports related to visitor footfall, appointments and guest interactions as required.

Candidate Profile

• Excellent communication and interpersonal skills.
• Pleasant, confident and sophisticated personality.
• Well-groomed and professionally presented.
• Strong hospitality and guest-handling skills.
• Ability to coordinate with multiple teams simultaneously.
• Good organisational and time-management skills.
• Comfortable working in a premium/luxury real estate environment.
• Prior experience in luxury hospitality, premium retail, real estate, hotels, aviation or corporate front-office roles will be preferred.

Key Objective of the Role

To ensure that every guest entering the Experience Centre receives a premium, personalised and seamless experience, while ensuring efficient coordination between the guest, Sales Team and Experience Centre operations.

Pay: ₹30,000.00 - ₹45,000.00 per month

Language:

• Fluent English (Required)

Work Location: In person