Hostess

Summary

The Hostess is often the first and last point of contact within the dining venue, playing an important role in creating a welcoming and polished guest experience. The position requires confidence, strong communication skills, excellent organization, and the ability to manage reservations and guest preferences while supporting smooth restaurant operations.

Main Duties:

• Welcome and greet guests in a warm, professional, and personalized manner, creating a positive first impression and maintaining appropriate five-star service etiquette.
• Manage restaurant reservations, table allocations, seating plans, and waiting lists, ensuring efficient use of available tables while considering guest preferences and operational requirements.
• Escort guests to their assigned tables and present the dining venue appropriately, ensuring menus, seating arrangements, and table settings are ready before seating.
• Maintain accurate knowledge of restaurant operating hours, menus, promotions, special events, dress codes, and hotel facilities to confidently assist with guest enquiries.
• Recognize returning guests, VIPs, special occasions, and individual preferences, communicating relevant information discreetly to the service team to support a personalized dining experience.
• Coordinate closely with restaurant managers, supervisors, waiters, kitchen colleagues, and other departments to manage guest flow and ensure smooth communication during service.
• Monitor table availability and restaurant occupancy throughout the shift, providing guests with realistic waiting times and appropriate updates during busy service periods.
• Answer telephone calls and respond to reservation enquiries, amendments, cancellations, and special requests professionally and accurately in accordance with established procedures.
• Handle initial guest feedback or concerns with professionalism, tact, and discretion, taking appropriate action or escalating matters to the restaurant supervisor or manager when required.
• Maintain the reception, entrance, menus, reservation records, and hostess desk in a clean, organized, and presentable condition that reflects luxury hospitality standards.
• Support the Food & Beverage team with special arrangements, celebrations, VIP requirements, and group reservations, ensuring relevant details are communicated before guest arrival.
• Bid farewell to departing guests in a courteous and genuine manner, seeking feedback where appropriate and ensuring the dining experience concludes on a positive note.

Qualifications

• High school diploma or equivalent; a Diploma in Hospitality, Hotel Management, Food & Beverage Service, or a related field is preferred.
• Minimum 1–2 years of relevant experience as a Hostess or in a guest-facing role, preferably within a five-star hotel, luxury resort, or upscale restaurant environment.
• Excellent communication and interpersonal skills, with a confident and professional manner when interacting with guests from diverse nationalities and cultural backgrounds.
• Good knowledge of restaurant reservations, seating arrangements, guest handling, and basic Food & Beverage operations; experience with restaurant reservation systems is an advantage.
• Professional appearance with excellent grooming standards, etiquette, attention to detail, and a warm guest-focused personality suited to a luxury hospitality environment.
• Strong organizational and multitasking abilities, with the flexibility to work under pressure during busy service periods and across shifts, weekends, and public holidays.