Hostess

About Addmind Addmind is a privately owned hospitality group and the leading food and beverage management and concept creation company in the Middle East, with a growing international portfolio of restaurants, bars and lounges, beach clubs, nightlife venues, and hotels.

About The Role We are seeking a warm, polished, and highly professional Hostess to join our front-of-house team at Be Babel The Palm. The ideal candidate will have a genuine passion for hospitality, excellent communication skills, and the ability to create a welcoming and memorable experience for every guest. As the first point of contact, the Hostess plays an essential role in representing the restaurant, managing reservations and seating arrangements, and ensuring a seamless guest journey from arrival through departure.

The ideal candidate must be a fluent Arabic speaker. Position Type: Seasonal Key Responsibilities Guest Experience

• Welcome and acknowledge all guests warmly and professionally upon arrival.
• Create a positive first impression and ensure every guest feels genuinely welcomed and valued.
• Escort guests to their tables and present menus where required.
• Assist guests with enquiries and provide accurate information about the restaurant, menu, facilities, and services.
• Maintain a high level of guest engagement throughout the arrival and departure experience.
• Recognise VIPs, regular guests, and special occasions to deliver a personalised and memorable experience.
• Handle guest requests, concerns, and feedback professionally, escalating matters to the appropriate manager when required.

Reservations & Seating Management

• Manage daily reservations, walk-in guests, waiting lists, special requests, and table allocations.
• Maintain accurate and up-to-date reservation records using the approved booking system.
• Coordinate closely with the reservations and restaurant teams to manage table availability and guest flow.
• Monitor table status and ensure efficient seating arrangements throughout service.
• Manage waiting lists and communicate estimated waiting times clearly and professionally.
• Ensure VIP reservations, special occasions, and guest preferences are accurately recorded and communicated to the relevant teams.
• Coordinate special seating requirements and guest requests with the Restaurant Manager and service team.

Communication & Team Coordination

• Maintain clear and effective communication with the restaurant, reservations, and management teams.
• Communicate guest preferences, special occasions, allergies, and other relevant information to the appropriate team members.
• Coordinate with the service team to ensure smooth guest arrivals, seating arrangements, and table turnover.
• Support the front-of-house team during busy service periods to maintain operational efficiency.
• Communicate reservation updates, cancellations, and changes in guest requirements promptly.

Reception Standards & Presentation

• Maintain a polished, professional, and well-groomed appearance in accordance with company grooming and presentation standards.
• Ensure the hostess desk, restaurant entrance, and reception area remain clean, organised, and welcoming at all times.
• Maintain a professional and approachable manner when interacting with guests and colleagues.
• Follow all company policies, operational procedures, and guest service standards.
• Maintain confidentiality regarding guest information, reservations, and VIP visits.
• Represent Be Babel The Palm and the wider Addmind group in a professional and positive manner.

Operational & Administrative Support

• Assist with daily opening and closing procedures related to the reception and reservations functions.
• Support administrative and operational tasks associated with reservations, guest records, and reception management.
• Ensure all relevant guest information is accurately recorded, updated, and communicated.
• Assist with arrangements for special events, private dining experiences, and high-profile guest visits.

Requirements

• Previous experience as a Hostess, Receptionist, Guest Relations Agent, or similar front-of-house role within a premium restaurant, hotel, or hospitality environment.
• Experience in luxury dining, lifestyle hospitality, or high-volume F&B operations is preferred.
• Excellent spoken Arabic is essential as well as proficiency in English.
• Strong understanding of guest service standards and premium hospitality expectations.
• Warm, welcoming, and naturally hospitable personality with a genuine passion for guest satisfaction.
• Professional appearance with strong personal grooming and presentation standards.
• Strong organisational, time-management, and multitasking abilities.
• Flexible to work evenings, weekends, public holidays, and extended hours when required.

What We Offer

• The opportunity to join a leading hospitality group with an established portfolio of premium venues.
• A dynamic and multicultural working environment.
• Exposure to diverse hospitality concepts, brands, venues, and events across the region.
• Opportunities for professional growth and career development.
• The chance to work alongside experienced hospitality professionals in a premium dining environment.

Join Us If you are a passionate hospitality professional who takes pride in creating exceptional first impressions, thrives in a vibrant restaurant environment, and is committed to delivering memorable guest experiences, we would love to hear from you.

Apply now and become a part of the Addmind journey.