Hostess

HOSTESS – THE SPIRITED SPOT, PUNE

Location: Baner, Pune
Department: Guest Relations / Front Office
Position: Hostess
Employment Type: Full-Time

ABOUT THE SPIRITED SPOT

The Spirited Spot (TSS) is a premium, high-energy cocktail bar and dining destination built around craft cocktails, global street food, live music and warm hospitality.

Our journey began in Nagpur, and we have now expanded to Baner, Pune, bringing together a cocktail-forward bar, globally inspired food, live entertainment and a memorable guest experience.

At TSS, we believe that great hospitality begins the moment a guest walks through our doors.

WELCOME HOME.

JOB ROLE

We are looking for a smart, confident, well-groomed and friendly Hostess who can create an excellent first impression for every guest visiting TSS Pune.

The Hostess will be responsible for welcoming guests, managing arrivals, coordinating seating arrangements and ensuring a smooth guest experience from arrival to departure.

The ideal candidate should have excellent English communication skills, a pleasant personality and a genuine interest in hospitality.

KEY RESPONSIBILITIES1. Guest Welcome & Reception

• Greet every guest warmly and professionally.
• Create a positive first impression of TSS.
• Assist guests with reservations and walk-in enquiries.
• Escort guests to their assigned tables.
• Ensure guests feel comfortable while waiting.
• Thank guests personally when they leave.

2. Reservations & Table Management

• Coordinate with the Reservation Executive and Guest Relationship Manager.
• Verify reservations and guest details upon arrival.
• Manage walk-in guests and waiting lists.
• Coordinate table allocation with the Restaurant Manager.
• Communicate waiting times clearly and politely.
• Ensure smooth seating during busy evenings and weekends.
• Maintain accurate guest arrival and seating records.

3. Guest Experience

• Recognise regular guests and remember their preferences.
• Assist guests celebrating birthdays, anniversaries and special occasions.
• Respond politely to guest enquiries and requests.
• Coordinate special requirements with the service team.
• Inform management about guest complaints or concerns.
• Ensure every guest receives a warm and professional welcome.

4. Communication & Coordination

• Maintain excellent communication with the floor and reservations teams.
• Provide accurate information about restaurant timings, live music, Sunday brunch and special events.
• Explain basic seating and reservation policies.
• Communicate professionally with guests in English and Hindi.
• Assist with telephone and WhatsApp enquiries when required.

5. Reception Area Management

• Maintain a clean, organised and welcoming reception area.
• Ensure reservation lists and seating plans are updated.
• Maintain professional grooming and presentation throughout the shift.
• Follow all TSS guest-relations standards and operating procedures.
• Support the Guest Relationship Manager during high-volume operations.

ELIGIBILITY & REQUIREMENTS

Excellent spoken English and professional grooming are compulsory.

• Previous experience as a Hostess, Guest Relations Executive or Front Office Associate preferred.
• Experience in a premium restaurant, high-energy bar, hotel or hospitality brand will be an advantage.
• Hotel Management qualification preferred.
• Excellent spoken English and good Hindi communication.
• Marathi communication skills will be an advantage.
• Smart, confident and pleasant personality.
• Excellent grooming and professional presentation.
• Strong interpersonal and guest-handling skills.
• Ability to remain calm during busy operations.
• Good organisational and coordination skills.
• Comfortable working evenings, weekends and live-music nights.
• Fresh Hotel Management graduates with excellent communication skills may also apply.

PERSONALITY WE ARE LOOKING FOR

We want someone who is:

• Warm and welcoming: Makes every guest feel comfortable.
• Confident: Communicates naturally with different types of guests.
• Well-groomed: Maintains a professional appearance.
• Observant: Notices guests who need assistance.
• Organised: Manages arrivals and seating efficiently.
• Calm: Handles waiting guests and busy situations professionally.
• Positive: Brings energy and enthusiasm to the reception area.

WHAT WE EXPECT

A Hostess at TSS should not simply stand at the entrance and direct guests to tables.

We need someone who understands that the first few moments of a guest’s visit can influence their entire experience.

Even when the restaurant is busy or guests have to wait, the Hostess should make them feel acknowledged, informed and valued.

THE TSS HOSTESS

You are one of the first faces guests see when they arrive at The Spirited Spot.

Your smile, confidence, communication and hospitality help create their first impression of our brand.

*Every guest deserves a warm welcome.
Every arrival deserves attention.
Every farewell should invite a return.*

THE SPIRITED SPOT
Eleven West, Pancard Club Road, Baner, Pune

WELCOME HOME.

Pay: ₹8,200.00 - ₹32,000.00 per month

Benefits:

• Food provided
• Provident Fund

Work Location: In person