Hostess - Dubai, UAE

An international 5-star hotel in Dubai, UAE is seeking an experienced Hostess to join its Food & Beverage team. The ideal candidate must have relevant hospitality experience, excellent communication skills, and a polished, welcoming personality to create a warm and professional first impression for guests.

Key Responsibilities

• Welcome and greet guests warmly upon arrival at the outlet
• Manage restaurant reservations, guest seating, and table allocation efficiently
• Escort guests to their tables and present menus according to hotel service standards
• Maintain an organized reservation book and update guest preferences when required
• Coordinate closely with the Restaurant Manager, service team, kitchen, and bar to ensure smooth operations
• Manage waiting lists, special requests, VIP guests, and repeat guests professionally
• Monitor table availability and support smooth guest flow during busy service periods
• Answer phone calls and handle guest inquiries in a polite and professional manner
• Ensure the reception area, menus, and hostess desk are clean, organized, and presentable
• Support guest engagement and assist with service recovery when required
• Maintain grooming, posture, communication, and professional conduct in line with international 5-star hotel standards

Requirements

• Must have relevant experience as a Hostess, Receptionist, Guest Relations Agent, or similar guest-facing role
• Prior experience in a 5-star hotel, luxury restaurant, fine dining outlet, or international hospitality environment is strongly preferred
• Excellent communication and interpersonal skills
• Strong guest service mindset with a warm, confident, and professional approach
• Presentable, well-groomed, and able to represent a luxury hotel image
• Good English communication skills; additional languages such as Arabic, Russian, French, German, or Chinese are an advantage
• Able to manage reservations, guest flow, and busy restaurant operations calmly and efficiently
• Flexible to work rotating shifts, weekends, and public holidays
• Familiarity with reservation systems such as SevenRooms, OpenTable, or similar platforms is an advantage

Benefits

• Competitive monthly salary based on experience
• Employment visa and work permit sponsorship
• Accommodation or accommodation allowance, as per company policy
• Transportation or transportation allowance, as per company policy
• Duty meals provided
• Medical insurance
• Paid annual leave and public holidays as per UAE Labour Law
• End-of-service benefits as per UAE Labour Law
• Career growth opportunity within an international 5-star hotel environment