Hostess/ Guest Service Coordinator/ GRE

Position: Hostess/ Guest Service Coordinator/ GRE
Department: Operations / Front Office
Industry: Hospitality / Restaurants
Location: Mumbai/ Pune
Reporting To: Restaurant Manager / Unit Head

Job Purpose

To provide a warm, professional and welcoming experience to guests from the moment they arrive at the restaurant, while ensuring smooth coordination between guests and the restaurant team.

Key Responsibilities

• Welcome and greet guests warmly and professionally.
• Manage guest seating, table allocation and reservations.
• Handle guest queries and requests courteously.
• Coordinate with the Service and Restaurant teams for smooth guest flow.
• Assist in handling VIP guests and special occasions.
• Maintain accurate reservation and waiting-list records.
• Handle guest feedback and escalate concerns to the manager.
• Maintain excellent grooming, hygiene and professional etiquette.

Required Skills & Competencies

• Excellent communication and interpersonal skills.
• Pleasant personality with a customer-oriented approach.
• Good English communication; knowledge of Hindi and/or other local languages is an advantage.
• Strong guest-handling and problem-solving skills.
• Ability to remain calm and professional during busy periods.
• Good coordination and teamwork skills.
• Basic computer knowledge and familiarity with reservation systems is preferred.
• Strong attention to detail.

Educational Qualification

• Graduate / Diploma in Hotel Management or Hospitality Management preferred.
• Candidates with relevant restaurant/hospitality experience may also be considered.

Experience

• 03 years of experience in hospitality, restaurants, hotels, fine dining or customer-facing roles.
• Freshers with good communication skills and a pleasant personality may also be considered.

Key Performance Indicators (KPIs)

• Guest satisfaction and feedback.
• Professional greeting and guest-handling standards.
• Accuracy of reservations and table allocation.
• Effective coordination with the restaurant team.
• Grooming and presentation standards.
• Handling of guest requests and complaints.
• Smooth management of guest flow during peak hours.

Desired Personality

• Warm and approachable.
• Confident and well-presented.
• Polite and courteous.
• Guest-focused.
• Positive attitude.
• Professional and well-groomed.
• Comfortable working in a fast-paced restaurant environment.