Hostess - Nan Bei

General Information

Country/Region

Thailand

Province/City

Bangkok

Hiring Entity

Rosewood Bangkok

Department

Food & Beverage - Services

Job Type

Full-time Permanent

Job Description

THE IMPACT OF THIS ROLE

As a hostess /host, it is your responsibility to ensure that customers/guests leave your facility with an excellent experience.

When there are questions or complaints that you can’t handle, you should refer them to a superior staff or supervisor as quickly as possible.

KEY RESPONSIBILITIES
Guest Service

• Welcome guests promptly and professionally upon arrival.
• Escort guests to their tables and present menus.
• Maintain a friendly, courteous, and positive attitude at all times.
• Address guest inquiries, requests, and concerns efficiently.
• Thank guests upon departure and invite them to return.
  Reservations & Seating Management
• Manage restaurant reservations through telephone, email, or reservation systems.
• Maintain an accurate waiting list during peak periods.
• Coordinate table assignments to maximize seating capacity and guest satisfaction.
• Monitor dining room flow and communicate effectively with service staff.
  Communication & Coordination
• Communicate guest preferences, VIP arrivals, and special occasions to the service team.
• Coordinate with restaurant managers and servers to ensure smooth operations.
• Answer incoming calls and provide accurate information regarding restaurant services and operating hours.
  Restaurant Presentation
• Ensure the reception and waiting areas are clean, organized, and welcoming.
• Maintain menus in clean and presentable condition.
• Assist in monitoring the restaurant's appearance and ambiance.
• Comply with hotel policies and standard operating procedures (SOPs) and LQA
• Follow hygiene, sanitation, and food safety standards at all times
  Administrative Duties
• Maintain reservation records and guest profiles where applicable.
• Prepare daily reservation reports as required.
• Assist with promotional activities and guest feedback collection.

About Us

Rosewood Bangkok, a striking new landmark for the capital, is an ultra-luxury hotel situated within an enclave of embassies and sleek new office towers, surrounded by Thai fashion designer boutiques and is just steps from Central Embassy, the capital’s most luxurious upscale shopping mall. Rosewood’s A Sense of Place® philosophy is exuberantly expressed with a design that honors rich Thai culture while celebrating the cutting-edge creativity and contemporary design ethos of the dynamic capital. The silhouette of the 30-storey standalone property is a dramatic addition to the Bangkok skyline. Two graceful, connected structures have been masterfully combined to create a new icon for the capital. The building’s form is inspired by the wai - the charming Thai gesture of hands pressed together in greeting – and is itself an expression of the Thai capital’s growing influence as a design, fashion and creative hub in the region.