Hostess/host

Position: Hostess/Greeter

Department: Food and Beverage

Job Summary

The Hostess will be primarily responsible for greeting and seating guests. Follow food and beverage standards and ensure guest satisfaction.

Job Specifications

Qualifications

« Ability to work as part of a dynamic team to consistently deliver a quality product

« Customer Service experience

« Ability to communicate in English, additional languages a plus.

« Basic knowledge of food and beverage items

« Excellent telephone voice and communication skills, both written and oral

« Able to stand for long periods of time

« Able to handle a fast paced environment

« Must be organized and detail oriented

« Tolerance of all cultures

« Able to work a flexible schedule, including weekends and holidays

« Able to handle objects, reach with arms and hands, stand, sit, or walk for an extended period of time; Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance, pull, bend, stoop, and perform upward reaching for an extended period of time

Job Duties

Job Specific

« Report to work at the scheduled time, neatly groomed and in the correct uniform

« Answer telephones within 1 ring

« Take reservations as required ensuring accuracy

« Ensure that special requests are accommodated

« Maintain the cleanliness of workstation

« Ensure that all menu folders and inserts are clean and current.

« Maintain inventory of menus and inserts

« Ensure that all guest supplies are filled. Order and maintain the guest supply inventory

« Complete the floor plan and assign servers stations on a daily basis upon the approval of the manager

« Be familiar with the menus of restaurant, bars, and room service

« Ability to describe the style of cuisine and dictate the hours of operation

« Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications

« Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company asset

« Welcome and acknowledge all guests according to Grand Beach Hotel standards, anticipate and address guests` service needs, assist individuals with disabilities, and thank guests with genuine appreciation

« Speak with others using clear and professional language

« Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees

« Ensure adherence to quality expectations and standards

« Stand, sit, or walk for an extended period of time

« Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance

« Consistently maintain a positive attitude

« Encourage a positive attitude among Team Members

« Anticipate needs, demonstrating sensitivity and responsiveness, ensuring complete satisfaction

« Perform all duties in a timely and professional manner

« Maintain behavior consistent with sexual harassment/hostile work environment policy dictated in the Team Member handbook

« Reports to work as scheduled, in proper uniform, in accordance with the company’s personal appearance standards

« Applies excellent guest relations skills when interacting with guests

« Observes hotel telephone etiquette, message, and call handling procedures

« Special projects and duties as assigned

General

« Promotes and applies teamwork skills at all times

« Is polite, friendly, and helpful to guests, management and fellow Team Members

« Executes emergency procedures in accordance with hotel standards

« Complies with required safety regulations and procedures

« Attends appropriate hotel meetings and training sessions

« Maintains cleanliness and excellent condition of equipment and work area

« Complies with hotel standards, policies and rules

« Recycles whenever possible

« Remains current with hotel information and changes

« Complies with hotel uniform and grooming standards

Within the first 30 days must be able to perform to standard all activities on the New Hire Training Checklist.

Job Type: Full-time

Pay: $15.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Work Location: In person