Host/Expeditor

Position Overview

The Host/Expo plays a critical front-of-house role in ensuring smooth, efficient restaurant operations and delivering an exceptional guest experience. This position combines guest-facing hosting responsibilities with food service coordination between the kitchen and service staff.

The Host/Expo is responsible for welcoming guests, managing reservations and seating arrangements, coordinating food orders, and ensuring dishes are accurate, complete, and presented properly before reaching the guest. This role requires strong communication, organization, teamwork, and the ability to remain calm and efficient in a fast-paced environment.

Key Responsibilities1. Hosting Duties

• Greet guests promptly, warmly, and professionally upon arrival.
• Manage reservations, waitlists, and seating arrangements using the restaurant's booking systems.
• Provide accurate wait-time estimates and communicate delays or updates to guests.
• Seat guests efficiently while considering table availability, server sections, and overall service flow.
• Answer incoming phone calls, take reservations, and respond to general guest inquiries.
• Maintain a clean, organized, and welcoming entrance and host stand.
• Monitor the dining room and communicate with management and service staff regarding table availability and guest flow.
• Assist with cleaning, stocking, clearing tables, resetting dining areas, and completing other assigned side duties as required.

2. Expo (Expeditor) Duties

• Serve as the communication link between the kitchen and front-of-house service team.
• Organize, monitor, and prioritize food orders to maintain an efficient service flow.
• Verify that dishes are complete, correctly prepared, properly plated, and presentable before leaving the kitchen.
• Confirm that orders match the correct table, guest requirements, and order specifications.
• Pay close attention to allergies, dietary restrictions, special requests, and order modifications, communicating any concerns to the appropriate team member.
• Coordinate food timing to ensure guests at the same table receive their meals together whenever possible.
• Communicate delays, missing items, incorrect dishes, and other service issues promptly to the kitchen and servers.
• Assist with quality control to ensure food meets the restaurant's standards for accuracy, presentation, and consistency.
• Support kitchen and service staff in maintaining speed, organization, and smooth communication during busy periods.
• Assist with cleaning, stocking, clearing tables, maintaining service areas, and completing other assigned side duties as required.

3. General Duties and Expectations

• Maintain a professional, positive, and team-oriented attitude throughout each shift.
• Communicate respectfully and effectively with guests, coworkers, supervisors, and management.
• Follow all restaurant policies, procedures, food safety requirements, and workplace health and safety standards.
• Maintain cleanliness and organization in all assigned work areas.
• Respond promptly to management direction and assist other departments when needed.
• Take initiative to identify and complete necessary tasks during slower periods.
• Perform other reasonable duties as assigned to support restaurant operations.

Skills and Qualifications

• Strong communication, multitasking, and organizational skills.
• Excellent attention to detail and accuracy.
• Ability to remain calm, professional, and focused under pressure.
• Strong teamwork skills and a willingness to assist other departments.
• Friendly, approachable, and guest-focused attitude.
• Ability to prioritize tasks and manage competing responsibilities.
• Basic knowledge of restaurant operations and food service procedures.
• Previous hosting, expo, restaurant, or customer service experience is an asset.
• Ability to stand and move for extended periods and safely perform the physical duties associated with the position.

Performance Expectations

The Host/Expo is expected to contribute to a positive guest experience by maintaining an organized entrance, efficient seating flow, accurate food delivery coordination, and clear communication between the kitchen and service team.

Success in this position is measured by professionalism, teamwork, order accuracy, attention to detail, cleanliness, efficiency, and the ability to support smooth restaurant operations during both busy and slower service periods.

Job Types: Part-time, Permanent

Pay: From $17.95 per hour

Experience:

• Host or Expo: 1 year (preferred)

Licence/Certification:

• Smart Serve (required)

Work Location: In person