Host/Expo/Busser

Job Title: Host/Expo/Busser/Support

1 year of experience necessary

Reports to: GM, Floor Manager

Support's main role is to expedite the food from the kitchen in a detailed and organized manner, take/approve to-go orders and bus/sanitize/set tables. Attention to detail is vital. Support must inspect all food sold to confirm that it complies with City, O’ City’s food quality standards and quantities. We pride ourselves on having the ability to meet many dietary requests with vegan and vegetarian fare as well as food allergens. Support ensures people do not receive that wrong food and cause an allergic reaction or outside of a guest’s dietary restriction. Support is also responsible for answering phones, placing to-go orders, approving all online to-go and delivery orders and assuring that the guest was charged accurately, as well as packaging all to-go orders with 100% accuracy. Support's other responsibilities are to: ensure that tables are cleaned, efficiently and thoroughly. including the floors under the tables; server stations are stocked; all flatware and glassware is polished. Any guests that are standing by the togo pick up table must be greeted promptly and accurately distribute to-go orders to guests by double check tickets and then offering cutlery/napkins.

City O’ City is a tip share establishment, therefore every role supports all other roles.

All employees are expected to be productive at all times, there is always something to do and if you are not sure, ask. We work together to support each other while having a little fun in the process.

The host is our guest's first impression, it is important to be friendly and welcoming. The culture of inclusion must be at the forefront of every interaction, City O City is a place where all are welcome and we embrace all humans for who they are. The host position is an important part of the flow of the restaurant. Seating our servers in rotation and communicating with the servers and MOD is a must. A good host or hostess will keep Open Table up to date at all times, seat customers in order of arival time, be able to quote accurate wait times and seat accordingly. Exceptional time management skills and being highly organized are an integral part of the job. Any guests that are standing by the togo pick up table must be greeted promptly and it’s your responsibility to accurately distribute togo orders to guests by double check tickets and then offering cutlery/napkins.

When your position has a lul it is important to then support your fellow co-workers, stock stations, clean tables, deep cleans, etc. City O’ City is a tip share establishment, therefore every role supports all other roles. All employees are expected to be productive at all times, there is always something to do and if you are not sure, ask. We work together to support each other while having a little fun in the process.

Duties and responsibilities:

• Read and retain vital communication prior to the start of every shift including posts on 7shifts as well as pre-shift notes
• Ensuring all meals are accurate, proportioned correctly, plated cleanly and at the correct temperature for serving
• Accurately distribute plated food to the right table and seat number
• Build to-go orders with accuracy, including pastries and drinks
• Approve orders for pick up and delivery
• Accurately distribute to-go orders to guests by double check tickets and offer cutlery/napkins
• Field phones calls: Place to go orders with accuracy (This includes any allergy or dietary restrictions the guest may have) and answering general questions
• Update seating system when a table is bussed, cleaned, swept and reset
• Polish glasses and silverware
• Run food, coffee drinks and bar drinks
• Stock servers stations with glassware, cutlery and napkins
• Ensure trash is disposed of properly and timely
• Give guests priority and attention, including as they leave and inquiring about their dining experience
• Must be able to speak clearly and listen attentively
• Follow all sanitation and safety policies
• Follows company systems, policies, and procedures
• Complete side-work and deep cleans; throughout the shift and after being cut from rotation
• Train and guide new employees (share your knowledge)
• Ability to manage stress and make quick decisions in a fast-paced and extremely busy environment
• Able to work under pressure while still maintaining a calm demeanor
• A solution oriented mindset and willingness to help is an absolute must
• Read and retain vital communication prior to the start of every shift including posts on 7shifts as well as pre-shift notes
• Welcoming all guests in a warm and friendly manner
• Gives guests priority and attention at all times
• Must be able to speak clearly and listen attentively
• Ascertaining the guests needs and seating them
• Gives guests priority and attention
• Keep OpenTable up to date at all times. This helps you quote accurate wait times and allows the other staff to help seat tables and support you in your roll.
• Request constant tablet updates from the other staff members
• Quoting accurate wait times
• Effectively communicate with the servers and maintaining a rotation
• Field phones calls: Place to go orders with accuracy (This includes any allergy or dietary restrictions
• Accurately distribute togo orders to guests by double check tickets and offer cutlery/napkins.
• Maintain a clean host stand and wipe down all menus the guest may have) and answering general questions
• Polish glasses and silverware
• Run food, coffee and drinks
• Bus tables, wipe and reset, sweep under the table if needed
• Stock all stations with glassware, cutlery and napkins.
• Acknowledge the guest as they are leaving and ask about their dining experience
• Follow all sanitation and safety policies
• Follows company systems, policies, and procedures
• Complete side-work; throughout the shift and after being cut from rotation
• During slow times deep cleaning
• Train and guide new employees (Share your knowledge)
• Ability to manage stress and make quick decisions in a fast-paced and extremely busy environment

Pay: $19.29 - $27.00 per hour

Expected hours: 25.0 – 40.0 per week

Benefits:

• Employee discount

Work Location: In person