Position: Blue Aster Host Classification: Non-Exempt

Department: Food & Beverage Department Head: Blue Aster GM

Reports to: Food & Beverage Manager

Welcome to Conrad Nashville. We offer luxurious accommodations and exceptional service in the ever-evolving Nashville hospitality industry. Join our dynamic team, learn and grow in a culture of collaboration. Our priority is your well-being, which is why we offer competitive compensation packages, healthcare insurance, 401k plans, and team member discounts. Living and working in Nashville provides access to diverse cultural attractions, entertainment venues and culinary experiences. At Conrad Nashville, you can make a positive impact and be part of a world-class hospitality brand. Join us and discover all that we have to offer.

Job Summary

The Blue Aster Host is responsible for providing excellent customer service to guests in the restaurant area, ensuring their safety, comfort, and satisfaction. This role includes assisting with any activities held in the restaurant, maintaining a clean and organized environment, and addressing guest needs in a friendly and professional manner.

Job Duties:

• Greet guests in a positive, friendly manner upon entering the venue.

• Anticipate guests' needs and respond appropriately with a sense of urgency.

• Maintain a friendly, approachable, and helpful demeanor at all times.

• Bid farewell to all guests upon departing and extend an invitation to return to visit soon.

• Respond promptly and professionally to guest inquiries and concerns.

• Address guest complaints in a positive and solution-oriented manner.

• Ensure all guest requests are handled in a timely manner to enhance the guest experience.

• Assist with the inventory of Blue Aster supplies and notify supervisors when stock is running low.

• Ensure all Conrad Nashville core values and property and department standards are implemented and applied.

• Other duties as assigned e.g. complies with telephone etiquette and basic welcoming hospitality standards.

• Oversee daily restaurant reservations and pre-seating assignments, when necessary.

• Answer restaurant telephone courteously, quickly and efficiently.

• Manages allergens upon arrival, handwritten Birthday cards, special requests, name usage and return guests recognition.

• Perform all opening and closing duties based upon shift assignment.

• Rotate to other Food & Beverage outlets/venues, as necessary.

• Work closely with other Blue Aster staff to ensure smooth operations and a seamless guest experience.

Qualifications

• Previous experience in customer service or hospitality is preferred.
• Strong communication and interpersonal skills.
• Ability to work in a fast-paced, team-oriented environment.
• Basic knowledge of food & beverage and cleanliness is a plus.
• Must be able to work weekends, holidays, and flexible hours.
• A positive, enthusiastic, and friendly attitude is essential.

Physical Requirements

• Ability to stand for long periods.
• Ability to lift and carry light to moderate objects.
• Ability to work outdoors in varying weather conditions.

Benefits:

• Position is eligible for the Northwood Investors incentive plan
• 401k after 90 days, fully vested, company match to 4%
• Medical (3 plan choices)
• Dental (2 Plan choices)
• Vision
• Employee Assistance Program (EAP)
• Flexible Spending Account (FSA)
• Paid Time Off
• Hilton Honors Team Member Discounts
• Northwood Hospitality Discounts

EEO and ADA Statements

Conrad Nashville is an Equal Opportunity Employer. We support and encourage diversity in the workplace.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

Requirements:

As the first person to greet and welcome guests, the restaurant host is a critical link to guest satisfaction. The host greets and seats guests while coordinating guest reservations and responding to inquiries in an efficient, courteous and professional manner that results in maximum satisfaction. This person should be very comfortable interacting with guests and potential clients in a highly professional manner.