Host/Hostess

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Description WHO ARE WE? As nature provides countless acres of wilderness to support an active lifestyle, Shore Lodge Whitetail Club delivers luxury every step of the way. Our Host/Hostesses center most of their responsibilities on creating exceptional guest experiences related to their dining experience. The Host/Hostess is the first impression and the last impression our members and guests will remember, and as such it is a key position for setting the tone for the guests’ experience.

About You

• You love having responsibility for guest satisfaction, creating that first impression and a lasting one.
• You always have a smile and a kind thought and a genuine interest in people.
• You take your responsibility seriously, understanding your role sets the tone for the guest experience.
• You take pride in influencing the work flow of the restaurant.

What You Get To Do

• Provide an exceptional quality experience to our guests during their dining experience with us through exceeding proper service standards
• Control the flow of the room, maintain proper rotation of sections for seating balance and guest satisfaction
• Track guest origin, information, requests and communicate the information to servers
• Respond to and confirm guest reservations, create accurate wait times and monitor waiting lists
• Greet guest, directing them to their table, menu presentation and server expectations.
• Conduct coat check prior to seating, presentation of menus and server introduction
• Communicating to servers the guest details and preferences
• Correctly taking room service orders and sharing with departmental personnel
• Locate guests in the lounge and direct them to their assigned table, Monitoring Bar transfers
• Clean service areas, restock service stations, complete side-work and assist other team members as needed.
• Utilize checklists to prepare the restaurant for opening and closing.
• Support and participate in other duties as determined necessary by F&B Management.

Requirements WHAT YOU NEED TO BE SUCCESSFUL:

• 3 months of experience in a fine-dining or high-volume environment at a high-end restaurant, resort, or private club preferred
• Excellent in person and phone communication skills creating an exceptional first impression and maintaining a graceful floor presence
• The ability to effectively communicate in the English language
• Possess strong organizational skills while maintaining excellent attention to detail
• Ability to assess seating needs and match those needs to availability
• Anticipation of guest desires and a keen sense of guest service
• Skilled with diplomacy and tact to respond in challenging situations
• Possess a natural and genuine customer service, sales ability
• Strong Microsoft Office skills or prior POS experience preferred
• Knowledge of the Hotel and local area