Host/Hostess

As a Front of House Hostess, you are responsible for creating a warm and professional first impression for every guest. You will manage reservations, welcome and seat guests, coordinate table arrangements, and support smooth front-of-house operations throughout the service.

Key Responsibilities

• Manage daily reservations, including bookings, cancellations, amendments, and guest enquiries.
• Welcome and greet guests in a friendly, professional, and attentive manner.
• Manage the restaurant's waiting list and table allocation during busy periods.
• Escorting the guests to their tables and ensure seating arrangements are properly organised.
• Monitor table availability, reservations, seating times, and guest flow.
• Coordinate with Waiters/Waitresses, Runners, Supervisors, and Managers to ensure smooth service.
• Handle guest requests, questions, and concerns professionally and promptly.
• Assist with managing special requests, celebrations, dietary requirements, and VIP guests.
• Maintain accurate reservation records and ensure all relevant guest information is communicated to the FOH team.
• Monitor table cleanliness, presentation, and readiness before seating guests.
• Assist the FOH team with table management and general service support when required.
• Maintain a clean, organised, and welcoming reception/hostess area.
• Ensure company service standards, grooming standards, and hospitality procedures are consistently followed.
• Support the team during busy service periods and perform other reasonable FOH duties as required.

Requirements

• Previous experience as a Hostess, Receptionist, Reservations Agent, or similar F&B position is preferred.
• Excellent communication and interpersonal skills.
• Friendly, confident, and professional personality.
• Strong organisational and multitasking abilities.
• Able to remain calm and attentive in a busy restaurant environment.
• Good English communication skills; additional languages are an advantage.
• Well-presented with a professional approach to guest service.
• Flexible and willing to support other FOH operations when required.