Host/Hostess

Benefits:

• 401(k)
• 401(k) matching
• Flexible schedule
• Paid time off

Saddlehill Cellars: Join Our Team as a Host

Nestled in the heart of suburban New Jersey, just 12 miles from the vibrant energy of Philadelphia, Saddlehill Cellars is a 70-acre oasis of vineyards and preserved farmland. Our 7,000-square-foot tasting room and farm-to-table bistro offer a premier culinary destination with stunning views of the vineyards, farm, horse pastures, and flower gardens.

We are looking for an outstanding, enthusiastic team player to join our growing company as a Host. As the first point of contact for our guests, you will be responsible for creating a warm and welcoming atmosphere that sets the tone for an exceptional dining experience. Your friendly demeanor will be the first thing guests encounter, and we want you to make it a great lasting impression!

Key Responsibilities

• Greeting and Seating Guests: Warmly welcome guests upon arrival and promptly seat them, ensuring their preferences and needs are met.
• Reservation Management: Manage the OpenTable reservation system to optimize table allocation. Communicate reservation status and special requests to the Front of House (FOH) team to ensure smooth operations and minimize wait times.
• Guest Service: Provide exceptional service by promptly addressing guest inquiries and concerns. Maintain a high level of professionalism and a friendly, outgoing personality.
• Promotional & Product Knowledge: Be knowledgeable about all wine club offerings, special events, retail items and be prepared to fill in for retail associates.
• Upkeep and Cleanliness: Maintain a clean and organized host stand and assist with keeping the retail area organized. Assure bathrooms are stocked with supplies by checking them every half hour.
• Team Collaboration: Collaborate with the FOH team to ensure timely seating and efficient table turnover. Act as a liaison between guests and the restaurant team to ensure a seamless dining experience.

Qualifications & Skills

• Previous experience in a similar customer service role is preferred.
• Experience with the
  Tock reservation and table management application is a plus.
• Be a team player with excellent communication skills.
• Ability to read, write, and communicate verbally in English.
• Strong organizational skills with the ability to manage multiple tasks simultaneously in a fast-paced environment.
• Have a warm, friendly, and outgoing personality with a genuine desire to take care of others.
• Willingness to learn and stay updated on all winery wine and food offerings.
• Ability to remain calm under pressure and handle guest situations professionally.
• Flexible schedule, including weekends, evenings, and holidays.
• Has reliable transportation and is punctual.
• Bonus: A passion for wine!

Compensation and Benefits

• Competitive rate
• Paid time off
• 401K
• Healthcare options available

Shift/Schedule

• We are open for lunch and dinner.
• We have weekend and evening shifts available.
• We are hiring for both part-time and full-time positions.