Host/Hostess

The host/hostess is responsible for ensuring a positive guest experience by greeting customers, managing reservations, and guiding them to their tables. They also handle phone inquiries, provide wait time estimates, and answer basic questions.

Key responsibilities of a host include:

• Greeting customers: Providing a warm and welcoming greeting as guests arrive.
• Managing reservations: Ensuring reservations are accurately recorded and managed.
• Providing wait time estimates: Accurately informing guests of potential wait times.
• Guiding guests to tables: Escorting guests to their assigned tables.
• Answering basic questions: Addressing inquiries about the restaurant, menu, and other relevant information.
• Handling phone inquiries: Answering phone calls and taking reservations.
• Taking to-go orders: If applicable, assisting with placing and managing to-go orders.
• Maintaining a clean and organized host station/entryway: Ensuring the host station is tidy and functional.